cecellia

hello everyone i was finally able to log in today hopefully you guys will be able to too

On 10/6/2023 at 8:30 PM, Yoshie said:

Hi

I received welcome letter from NVC 4 days ago and tried logging into the account but fails every time.

"the selected case number and invoice identification number combination you entered does not match our records." shows up every time I try to enter.

Has anyone have had similar issue and if so, how did you get it solved?

hello have you been able to log in yet?

34 minutes ago, bobcat0807 said:

Update: I received a response from the NVC inquiry team yesterday BUT IT DIDN’T ADDRESS THE ISSUE; so frustrating!

(Here is the email they sent. I redacted  the names and numbers.)

To Whom it Concerns:

 

The invoice I.D. number for visa petition XXXXXXXXXXXX is: XXXXXXXXXXXXX

 

The beneficiary I.D. number for (my wife) is xxxxxxxxxxxxx.

 

 

Regards,

 

 

Xxxxx | Inquiry Management

Department of State CA/VO/DO/NVC

LDRM | Lockwood Hills | Contractor

DOS - National Visa Center

i received the same exact email! and i emailed them more than once too and i didnt get any help. they also said to try again another time and to try Microsoft edge but it didnt work either

On 10/9/2023 at 8:00 AM, bobcat0807 said:

My wife and I are also having trouble logging in. My wife received her "Notice of Immigrant Visa Case Creation" on October 2nd, 2023. We are well past the 72 hours. I've tried calling the NVC however the number has been closed down. I sent an email requesting help however that may take several months for them to reply.

 

Has anyone else had this problem and how did you solve it?

 

Thanks in advance!

hey did logging in work for you? i received my notice the same day you did and i still havent been able to log in!

hello the same problem is happening to me has anyone been able to log in yet? i got my case email on the second and i still havent been able to log in