gabriela

i just regret shipping my things to US via manila forwarder. my boxes were scheduled to be picked up aug 27. i made this schedule a week earlier. i emailed all needed documents to Rbhie Sta.Ana last aug 27. manila forwarder promised to pick up on the same date, but didnt come. they got my boxes on aug 28 late in the afternoon. since they ship every saturday, i called and asked a couple of times whether my boxes will be shipped that weekend and they said yes. a week after, i emailed Rbhie Sta.Ana again just saying i hope there wasnt any problem with the docs. i wasnt even supposed to follow up right? but i did because she didnt even reply to my email! i didnt hear from them since they took my boxes. Since there was still no reply after my follow up, i just assumed everything was ok. And then yesterday, (12 days after i sent the docs via email), she just emailed me saying "is Mr.__ a greencard holder?" i was confused with her question so i decided to give her a call. if i reply to her via email, im sure she wont read it again for weeks! when i called, she said that i needed to provide a certificate of citizenship, which by the way, she never mentioned before.. and it was not on the website as well. so i said ok, i'll send a copy. And then today, she emailed me again asking for more files like greencard and US driver's license. she didnt mention anything about my boxes. so i asked. and oh, my boxes are still here in their manila office! i told her i was so disappointed because i really wanted to have my boxes shippped early so my things will be in US days or few weeks after my arrival. she said they will prioritize my boxes so it will come end of september at the earliest, or 1st few weeks of october. what kind of priority is that?!! im so pissed i want them to just return my boxes and i'll just pay excess baggage at the airport. but my flight is already this friday and i doubt if they can return it on time, or if they will return it to me at all. i paid in full, gave all documents they asked from me even before they got my boxes, and this is the kind of service i get from them. my fiance will call their US main office tomorrow to complain, hopefully they are more accommodating and they will do something about their people here in manila. we dont know what to do anymore. im sooooooh pissed! i just want to have my things with me but cant do anything about it! so to those who are planning to send stuff via manila forwarder, think about it first.