Update: Since our DS was not marked complete we decided to do a full 693 panel for $380. It turns out there were some vaccines to update, which worked out.
We took the advise from rierose and went in person to drop it off. Also included a packet of evidence of life together, in the off chance it would help with the approval.
The next day our case was updated to Approved! Now we wait for the card to be issued and start gathering more evidence for the 2 year condition removal.