Posted
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Edited by Jordan _AY–Smith forgot to add company name/link for LDRM
We've been in limbo with US Immigration for a spouse visa since DECEMBER 2018. I'm a US citizen, married to a Japanese citizen for the past 18+ years. We lived together in the US for 12 years before coming back to Japan for a few years for work. My wife is the mother of our two kids, both of whom are American citizens. We are now reapplying... and are rounding the two-year mark for waiting.
Like everyone on this list, our application was transferred to USCIS to the "NVC", which I'd never heard of. After that, constant problems with nonsensical emails, messages that don't open, broken weblinks, emails filled with spelling and grammatical mistakes -- even a series of messages telling us my wife's birthday was incorrect, despite the fact that it was written correctly EVERYWHERE and we had uploaded her passport, birth certificate, and other docs showing the birthdate.
Every time we write to ask the question, they NEVER address the question and reply with a bunch of algorithm-generated blah-blah-blah with more broken weblinks.
So I did some digging on NVC...
The private contractor behind this service is LDRM.
They were awarded an approximately $390 million contract awarded September 2019 the Trump administration, with and began work in January 2020.
Lockwood Hills Federal, an Akima Company. Akima, run by Bill Monet, is the company in the news in 2017 for firing Juli Briskman for giving the middle finger to ... Donald Trump.
Without going too far down the rabbit hole, it seems like the US Govt has outsourced work to a private company that is doing an absolutely terrible job, putting little effort into planning their comms, user experience, website infrastructure, and services.
The consequences for our family are enormous waiting time, professional limbo, and sense that American bureaucracy is sending a clear message: immigrants don't matter, even spouses and mothers of US citizens. The jobs that I had been offered in the US 21 months ago are long gone. No end in sight.
We're contacting a lawyer and ACLU. If anyone else is in a similar position, feel free to contact me.
Message, DS-260 Review note
in National Visa Center (Dept of State)
Posted · Edited by Jordan _AY–Smith
forgot to add company name/link for LDRM
We've been in limbo with US Immigration for a spouse visa since DECEMBER 2018. I'm a US citizen, married to a Japanese citizen for the past 18+ years. We lived together in the US for 12 years before coming back to Japan for a few years for work. My wife is the mother of our two kids, both of whom are American citizens. We are now reapplying... and are rounding the two-year mark for waiting.
Like everyone on this list, our application was transferred to USCIS to the "NVC", which I'd never heard of. After that, constant problems with nonsensical emails, messages that don't open, broken weblinks, emails filled with spelling and grammatical mistakes -- even a series of messages telling us my wife's birthday was incorrect, despite the fact that it was written correctly EVERYWHERE and we had uploaded her passport, birth certificate, and other docs showing the birthdate.
Every time we write to ask the question, they NEVER address the question and reply with a bunch of algorithm-generated blah-blah-blah with more broken weblinks.
So I did some digging on NVC...
The private contractor behind this service is LDRM.
https://www.ldrm-vss.com/docs/LDRM_VSS FAQ_12.19.pdf
They were awarded an approximately $390 million contract awarded September 2019 the Trump administration, with and began work in January 2020.
Lockwood Hills Federal, an Akima Company. Akima, run by Bill Monet, is the company in the news in 2017 for firing Juli Briskman for giving the middle finger to ... Donald Trump.
Without going too far down the rabbit hole, it seems like the US Govt has outsourced work to a private company that is doing an absolutely terrible job, putting little effort into planning their comms, user experience, website infrastructure, and services.
The consequences for our family are enormous waiting time, professional limbo, and sense that American bureaucracy is sending a clear message: immigrants don't matter, even spouses and mothers of US citizens. The jobs that I had been offered in the US 21 months ago are long gone. No end in sight.
We're contacting a lawyer and ACLU. If anyone else is in a similar position, feel free to contact me.