MonoTony

6 hours ago, tino_04 said:

Thanks for sharing your visa journey. Wish you luck! My sister still waiting for her Welcome Letter from NVC. Hopefully, we will receive an email from the NVC next month regarding on her visa since her priority date is current on Dates on Filing. 

I don't think you understand the serious situation about the F! visa, you or your family MIGHT not get a letter, approval or visa UNTIL MAY 2025.

On 3/2/2020 at 7:52 PM, CornChris said:

Thanks MiKoMo and MonoTony for the very helping information. Finally, my case has been resolved too. I was able to pay. There were some other glitches here and there though in order to submit the documents. But the worst is over. Now, just wait for the interview which I hope is very soon. We lost almost 2 months because of the issue. Take care to everyone and I hope everyone would be able to pay the fees too. I don't know exactly what worked but definitely staying in touch with them by telephone or maybe the money order though it had been denied and returned. Or maybe a letter I could send into the IV documents. Maybe their computer algorithms or data bases have been fixed massively, we don't know and maybe never will. But wish you all best wishes and till next time.

Thanks CornChris and MikoMo I will pray for the both of you.

On 2/13/2020 at 4:35 PM, MikiMo said:

Update:  NVC was able to fix the payment issue for one of our cases. Been waiting for a fix for about 6 months. Today I was able to make the payment for the AOS fee . Now waiting for the second case to be fixed.

Great News! Congrats MikiMo,

Could you expand on your success, please?

How do you get a hold of the NVC 

This fix happened with a communication from NVC or you just tried to make the payment everyday and finally you would be able to make it?

That is really important because of the new ruling coming this 24, right?

Thanks!

1 minute ago, MonoTony said:

Thanks MikiMo your information is like Gold!

23 hours ago, MikiMo said:

Unfortunately I lost the call history. Didn't save the number. The number would likely be from New Hampshire. You must have to ask to talk to someone that's above the first contact you talk. I believe they understand the problem more and are the ones that submit these types of cases to the technical team. We are also still waiting for this to get resolved. Right now we can't even attempt to pay. The payment status moved to IN PROCESS and has been stuck there for a whole week. Usually the status changes to IN PROCESS after you've made a payment, we didn't do that but there status changed to that.

On 1/31/2020 at 12:01 PM, MikiMo said:

We talked to NVC and they told us the technical team is still working on the issue and can confirm by looking at some minor change in the account. Also got a call from NVC a few days ago asking me to try to make the payment again though could not proceed because the AOS payment status had moved from Start to IN PROCESS and has been like that for 3 days. We will call NVC again and keep you guys posted whenever the issue is fixed.

 

The best advise for now is to use the online public inquiry form, get snapshots of the error and also explain in detail the steps you are taking and the error message you get. Try all browsers and make sure to mention that in the public inquiry request you submit

Hello MikiMo, I am in the same situation. 

I got this terrible error around 1/07/2020 and I can't pay the AOS fee :  

- DB error occured rolling back: Service Fee 000031366090 has an active payment. This payment cancelled.

And now 2/01/2020 I got this:

- An error occurred while submitting your payment. Please try again later.

Still unable to pay till this day 2//02/2020

What I have done:

- Try to pay on different times and days

- Use different browsers

- Calling the NVC number for immigrants

- Filling up the NVC Inquiry Form

- Sent the payment via mail, they returned the check

So far no response, can't pay, CSR on the phone just tells me to write the NVC.

Waiting 20 years to migrate to reunite with my family. I've always made fee payments without a hiccup but this time is different. Maybe the Government is holding the payments?

I see the NVC called you. I get a ton of marketing calls so could you share the number they called you from just to have it on my Contact List so I won't miss their calls?

Thank You!