Adri 09

On 12/2/2019 at 9:05 PM, MadHong said:

As I was going to call them, they sent me the biometrics letter haha It took 3 months exactly. whew! Thanks for the replies though!

Awesome! Glad to hear that! 

19 hours ago, MadHong said:

Can you tell me how you got to talk to the local office? Did you set up an appointment?

I've called the customer service to ask the contact info of my local office, and the lady said she doesn't have the information nor she can transfer the call to the local office.

No, I didn't set an appointment they transferred the call. But it was a long waiting on the line. I suggest call first thing in the morning and say that you need to reschedule the biometrics appointment because you didn't receive the notice on the mail.. if they said that they can't do it ask that you need to speak with someone who have more information of your case. When I called the guy on customer service said that they don't have access to see when the biometrics appointment was ( for him I should keep waiting) .  but , they do can transfer you with someone that have that information. I really hope it works for your. 

23 hours ago, MadHong said:

I see some folks are waiting on the interview date, or done with the interview.

Meanwhile, I'm still waiting on my biometrics letter 😭

 

Did anybody try contacting their local congress man? I wonder if it helps?

 

 

My Timeline (St. Louis, MO):

08/22 Mailed packet

08/23 USCIS received

08/27 NOA

09/25 Call USCIS for service inquiry (Biometrics Letter), never got the answer

10/14 RFIE

10/29 RFIE Received

11/05 Call USCIS again for service inquiry (Biometrics Letter), never got the answer

You have to call them and ask that you need to talk with the local office. That happened to me I never received my biometrics letter, I call to USCIS customer service twice but they said that everything was fine. Finally I got in contact with the local office and they said that my biometrics appointment was a month ago.... (All that time waiting )  So they rescheduled the appointment right away. 

55 minutes ago, KJ2 said:

Someone told me to try my husbands date of birth, which would be 8 digits, but that didn’t work.  Is your invoice any relation to you or your spouses birthday? Or is it random?

Same I’m trying other combos and didn’t work. Nvc also confirmed again over the phone that I had the right invoice. Which is frustrating 

I don't see  any relation with his date of birth. I think is random. 

44 minutes ago, Apsingh said:

Oh and how did you obtain that number, by calling NVC?

and if you don't mind asking how long is your Invoice ID now with the number you put?

It is 8 numbers, not letters.

Yes. I just asked for the invoice ID#. 

Correct, the thing is I was missing a number on the invoice ID. That's why when I tried to log in did not match.

Yes. I did.

Yes, Finally !!! I received it on 20th. You should call to NVC and ask for the invoice ID# . Just for double check.

2 hours ago, Apsingh said:

yes please, I would like to know as well if you put all the 16 digit including letters or just numbers?

16? Mine is 3 letters and 10 numbers on the case, and 8 numbers on the invoice ID. Now I can get through. 

On 2/24/2019 at 1:27 AM, AndyH said:

Hello,

 

I have received the welcome email from NVC on Feb 20, 2019 with NVC case number and Invoice ID number. I tried to log in right away but was not successful. I only received the message  "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance. "

 

We tried to call NVC using the number (603) 334-0700 the day after. The wait was very long but we got through it. The first agent told us to use Internet Explorer. We tried but it did not work. The second agent could not log in our profile either. We requested to speak to the supervisor but that request was denied. She told us that she already put a note on our case and told us to wait (she did not give an estimated waiting time). We received the official welcome letter through regular mail on Feb 23, 2019. We have tried to log in to the CEAC website every day and many times a day and are still unsuccessful. 

 

I checked on VJ website and found out that there was a similar issue in 2015 due to technical problems. However, I could not find any recent post regarding this issue. I wonder there is anyone here currently having the same problem as me. Is it possible that my case has not been in the system yet? Any suggestions and advice giving here will be super helpful. 

 

Thank you.

 

I also received the email on 20th, I was trying to log in but I had the same issue like you. Today I realized I was missing a digit on the invoice ID number. Please make sure that the case status are 13 digits and invoice number are 8 digits. 

Thank you