Sorry, I replied to the wrong thread down there!
8 months into the process. We filed a motion to reopen the case, wrote a letter explaining why we felt it needed to be reopened without accusing them of course!!! It was a mistake on their part but I was careful not to point the finger at them. I used terms such as “It is our understanding that...” or I apologized for failing to comply with the initial petition by failing to provide all of the resquested documents, etc.. Our case was denied after failing to respond correctly to a RFE, which we did not. They ended up missing something in the RFE.
After we filed the motion to reopen our case, the cheque was cashed within days, our case was reopened and approved within a few weeks.
Good luck to you!
