APL12

6 minutes ago, TNJ17 said:

There is no truth to that statement at all. If you still continue to have difficulties getting anywhere I suggest you contact your congressman and ask them to submit an inquiry for you. Things run a lot faster when you get the help of a congressman. 

Great to know! Thank you so much for your time and kind responses. I will take action into my own hands. I appreciate it!

2 minutes ago, TNJ17 said:

That is the standard customer service representative answer you will always get unless you speak to an actual immigration officer. I suggest calling early in the morning or close to closing time. 

Thank you for your response! Truly appreciate it. I have tried it, believe me. The lawyer suggested I should stop inquiring as it takes much longer for them to process my case. Is there any truth to that statement, not sure. 

8 minutes ago, TNJ17 said:

Keep calling USCIS for a tier 2. The call backs take a few hours but they always call back. Make sure your phone is working properly. 

Thank you, TNJ17! I did 4 times, left a message for a call back, 0 response. My attorney then apparently talked to them and this is when we received the generic response, that uscis is working on your case and we apologize for taking longer. I will keep trying...

Hi all,

Looking for advice. My attorney filed I-824 back in November 2017 based on my husband getting his I-485 approved, followed to join him. In June I talked to uscis and they said my case was approved back in February, nothing online was updated, nor a letter was mailed. The agent notified me that she will transfer me to a level 2 officer to provide a fax number and get my approval letter. I have not been able to speak to a.level 2 officer, after I leave my I formation for a call back. Long story short, I involved my attorney who informed me that the agent has apparently made a mistake and my case is still pending, she submitted a request for outside processing times and a generic letter was mailed. The attorney also stopped communicating with me. I am asking if anyone can advise me on possible steps I can take? I truly appreciate any input!