I have not gotten a case number yet. I called two weeks ago, and the women I talked to said that she could see that the case was there, but still didn't have a case number. She then said that it would probably happen within a week, so if I hadn't heard anything within a week, to call back. So I called back last Friday after not hearing anything. The woman I talked to then said there was still not a case number. She then said that she was escalating it to a manager to find out why it doesn't yet have a case number. I still haven't heard anything. I might try and call again today
