mohsaab

So I called the customer support number which is +1 800-375-5283. Click the option that says you don't know your case number (this will direct your call to an agent) After stating your case # indicate that you would like to speak with a tier 2 officer. They will transfer you again. The system will record your phone number and they give you an estimated time when they will call you back. I was straightforward with their 2 Officer that my case was passed it is processing time. She checked the system and informed that I was approved but website was not updated. Nebraska processing date of 08/08/16. Good luck

I just got the phone with a Tier 2 officer. She told that my case was approved on March 13 but website was not updated and the paperwork is coming through the mail. Maybe you can call as well?

Our processing date was August 8th and still nothing from Nebraska. I completed the online inquiry and it instructed me to wait until March 31st for a reply. This is absolutely unacceptable. I swear to god Nebraska is the worst place on earth.

I called asked for a tier 2 officer twice. I was transferred to an automated system which informed me that I would be called back within 20 minutes. HOURS based and no call yet. Called again and still no call back. I believe people do not want to work at the Nebraska center. For sure, the worst customer service experience.