rnthiessen

Thanks VeeNDee for all this info!

One correction: you need to email toyota_feedback@toyota.ca to get your compliance letter. This will come by email.

I tried to write to compliance@toyota.ca and after a week of hearing nothing, they told me I had written to the wrong email address? I received confirmation of my email and documents right after I emailed to the feedback email.

Also, you need to make sure that you own your car and that your loan is paid in full. They will send you a letter by snail mail.

Thanks to a tip from another VJer I called Toyota again and they are indeed issuing compliance letters. I am so happy it's almost like getting a visa approval haha. After 8 months of frustration calling Toyota headquarters in Canada and the US, local dealers here and there, my in-laws trying to figure out what to do, etc etc... They finally changed their policy. I told the lady on the phone she had no idea how happy I was and that I had been ready to swear off Toyota but was super happy now. She said they had recently changed their policy due to a large amount of negative feedback they had been receiving. No kidding! So to all of you who went out and complained kudos and I thank you very much. You saved me hundreds of dollars in import fees!!

For those wondering how to go about getting this compliance letter:
1) Copy down your VIN # (it's about 17 digits long) and be prepared with your address and contact information. I provided both old and new information since I had already moved. They would like a phone number as well.
2) Take a picture of the sticker on the inside of the driver's door - the CMVSS one. Canadian Motor Vehicle Safety standards. Upload it to your computer.
3) Give them a call - Toyota Canada headquarters is 1 (888) 869-6828. For a tip, pressing 1 will pick English and then pressing 4 will transfer you to a customer service representative.
4) Have a chat - make sure to thank them for issuing compliance letters! They will ask if your car has ever been a write-off and check for recalls - my car was fine.
5) When the conversation and information is finished they will get you to email them the picture of the sticker, along with your (to be) assigned case number to compliance@toyota.ca

6) Relax and put your feet up - you will get the compliance letter emailed back to you in 3-4 business days! (At least, I assume - going to take that picture of the sticker and email it today). Woohoo!!

:thumbs: :thumbs:

Hi!

I have tried emailing the compliance@toyota.ca address (this is the one they gave me on the phone) but it keeps bouncing back! Anyone else have this issue?