MrMoose

Call them on 1-800-375-5283. Request to speak to a tier 2 representative as they are invariably immigration officers and are more experienced in answering more detailed queries. Certainly ask why there is a hold up to your case.

Don't panic as once they realise your case is behind they should move you in to the next stage.

You have lost quite a few weeks in the process by not following up on your case quickly enough. If you have not changed address be sure to mention that to the officer when you call so they know it's an issue their end.

I assume you haven't moved (if you have then you need to update your address!)

Yes an infopass appointment does allow you to speak to someone face to face. It might allow you to explain your case better and for you to understand what the next steps are.

So a quick update. We went to the InfoPass today about the "long wait and still no biometrics appointment", and the woman at the desk checked our case. She said that while the case is outside of the normal waiting time, that everything was as it should be and that nothing had been mailed out yet in regards to an appointment for biometrics. We asked her if there was anything else we needed to do or if they were waiting on anything from us and she responded that there's nothing for us to do at this time.

I also submitted a ticket about it through the online site a day or so before and received a similar message. So I have no idea what the heck's taking them so long.

I guess all I can do is keep waiting then. Annoyed but there's not much I can do at the moment.

I ended up choosing "You need information or other services." as the others gave very specific reasons for making an appointment.

Scheduled the InfoPass for a couple of days from now.

I also put in a help request via myUSCIS, but went ahead with the InfoPass too as it said it could take a while to get a response.

Fingers crossed this can all be ironed out quickly.

Edit: Anyone with a hyphenated name have any experience with using InfoPass' site? It all went through fine, but their online system turns any hyphenated name into one by removing it and pushing them together. I imagine this is just a limitation of the system and wont affect anything right?

Call them on 1-800-375-5283. Request to speak to a tier 2 representative as they are invariably immigration officers and are more experienced in answering more detailed queries. Certainly ask why there is a hold up to your case.

Don't panic as once they realise your case is behind they should move you in to the next stage.

You have lost quite a few weeks in the process by not following up on your case quickly enough. If you have not changed address be sure to mention that to the officer when you call so they know it's an issue their end.

I assume you haven't moved (if you have then you need to update your address!)

Yes an infopass appointment does allow you to speak to someone face to face. It might allow you to explain your case better and for you to understand what the next steps are.

Thanks! I think I'll go with the infopass. I'm not very good with dealing with people over the phone. Assuming this would achieve the same means to the end as calling?

And yeah, I wish I had known sooner but unfortunately their notification system leaves something to be desired. What would make sense would be for some form of active appointment list to show up when you check your case status online. We haven't changed address so it's definitely something their end/the mail system.

That way if you don't receive something in the mail you're aware of when it should be.

I suppose things like this are why this forum is so useful what with the lack of information/updates provided by them!

I'm on their website at the moment. Which seems more appropriate to my situation in your opinion?

- You need Service on a case that has already been filed.

or

- You need information or other services

I'd pick the second, but I'm not entirely sure what constitutes "filing" in their eyes.

or is there another more commonly chosen option for situations like this?

1) Speak to Tier 2 rep immediately. You should have received Biometrics notice months ago. Typically takes 2-3 weeks to receive Biometrics appointment notice. If not, there's a good chance your mail was lost and your appointment already passed. And we all know that's not a good thing.

2) Make an Infopass appointment.

1) How would I go about doing this? Do they have an email? You mention this isn't a good thing, how big a roadblock is this to fix? I'm now concerned.

2) What is this? I visited the site. Am I to assume it's a physical appointment where someone tells you where things are?

[i originally posted this in the wrong thread, so hopefully I'm in the right place now thanks to ChasUno.]

Howdy folks.

Sent the AOS package earlier this year and arrived; "On January 25, 2016, we accepted the fingerprint fee for your Form I-485, Application to Register Permanent Residence or to Adjust Status".

Haven't heard anything since. We received receipts and email receipts, but so far nothing else. No biometrics appointment yet, no updates and nothing else in the mail. I notice some others in similar situations?

Figured I'd sign up and chime in.

Looks like you filed in January going by the message in quotes above. This thread is for October filers. Look for the "January AOS filers" thread and post in there, as that's where you'll get more information and help relevant to the date that you filed.

Thanks!

I found this thread via Google and I'm not overly familiar with forums in general.

Howdy folks.

Sent our AOS package earlier this year and arrived; "On January 25, 2016, we accepted the fingerprint fee for your Form I-485, Application to Register Permanent Residence or to Adjust Status".

Haven't heard anything since. We received receipts and email receipts, but so far nothing else. No biometrics appointment yet or any updates. I notice some others in similar situations?

Figured I'd sign up and chime in.