Having my case sent to a supervisor at the NVC helped me. It had been over a month that I completed the DS-260 and still hadn't heard anything back from the NVC. We called after 35-40 days after and supervisor Molly really worked wonders with our case. A week within speaking with her, my case was completed. Is that all that the NVC needs to do - review your DS-260? Or do they need to review your civil documents as well? I had sent my civil documents via email the same time that I sent the AOS documents.