acnobile

Hi Everyone, I just got off the phone with NVC (again) and the rep told me fixing the portal has been a nightmare because not all approved applicants are seeing the same thing. I let him know that it seems, for us, issues are with case numbers assigned within the same time frame, so the fact that they are having trouble identifying patterns with the problem is holding up a solution for the site.

For those (like me) who are waiting to be able to Select an Agent, I did ask if we could mail in paper form DS 3032 to select an agent. He did confirm that even though the form itself says valid through 2016 it is considered obsolete by NVC and will not be accepted.

He did tell me to go ahead and collect the info and submit my Affidavit of Support and Immigrant Visa Application by mail without formally selecting an agent or being invoiced for the fees. He said this would not hold back processing at this time. I assume nothing will go to the interview stage before the website catches up and the select and agent form and fees are paid, but at least we can keep the ball rolling in the meantime. My husband's application is being processed by the Embassy in Paris, which only accepts hard copies of the forms, so I would have to mail them anyway. Your embassy may allow you to submit the forms to NVC via email, so just make sure you check how you should submit (mail or email) based on your case number prefix.

Now when I log in it is at least not saying that the numbers don't match their records. I'm getting this message. Anyone else seeing the same?

Please be advised that the case that you have attempted to access is not eligible for further processing by the National Visa Center at this time. Please contact the National Visa Center if you believe that you have received this message in error.

Hi anhakeem,

If you couldn't log in initially, I'm assuming you haven't been able to select an agent yet. When I asked a rep they told me your payments won't be accepted (even if you mail them in) if you haven't officially selected an agent as your first step, which can only be done in the portal. So I would wait for the site.

I am still getting the same error message as well. When I called up on Friday they wouldn't let me speak to a supervisor (saying everyone was too busy), but the person I spoke with had no clue why this was happening and said their supervisor said because the case was so new I needed to wait 3-5 business days to allow the system to catch up. Seems really strange as the letter should mean that the case and invoice ID are in the system. When I asked about this, again, they said they didn't know why. So frustrating...

Let me know if you're able to get in this week. I'll be calling back on Thursday if nothing changes.

I know it was assigned about a week ago because I called since it was taking so long, but I received my welcome letter with the same case number and invoice id number today. It just seems like if it was a site issue you would see more people online complaining about it, but it seems like only a few. I'm so frustrated with calling in to the line every 5 minutes just to hear they can't help!!! I know you can relate

Dennis8, did you ever hear back on this? I'm having the same issue and also submitted my screen shot etc to the Ask and the NVC Inquiry email addresses.