I called the USCIS customer service. There is some technical issues at their end for this payment, which they are working to have a fix. You can call them (800-375-5283) Option 2, then option 2 and discuss your issue. One technical problem, it will be only working at Internet Explorer, not in Google Chrome or FireFox. So, you need to use that.
If you are using Internet Explorer as browser, you can call them, then they will forward your call to some technical team, who can open a case for you. After the technical team fixing, they will send you an email and you can pay this fee. I just opened a case, and waiting for their response.
Problem with paying immigrant fee on USCIS Elis
in General Immigration-Related Discussion
Posted · Edited by palash4003
Dear Francesca,
I called the USCIS customer service. There is some technical issues at their end for this payment, which they are working to have a fix. You can call them (800-375-5283) Option 2, then option 2 and discuss your issue. One technical problem, it will be only working at Internet Explorer, not in Google Chrome or FireFox. So, you need to use that.
If you are using Internet Explorer as browser, you can call them, then they will forward your call to some technical team, who can open a case for you. After the technical team fixing, they will send you an email and you can pay this fee. I just opened a case, and waiting for their response.
Good luck.
Regards,
Ahsan