Hi. We are experiencing the same problem. We paid the visa fee at BPI (branch 450) in cash last January 27, 2015. Receipt is not yet activated till now, and yes they said issue has been "highly" escalated.
Its frustrating how the issue is still unresolved even after several days (almost for a week). We were inquiring via phonecall everyday, retrying the receipt number on the online scheduling webpage almost every hour or so. I also emailed the support email with the details of the issue and a scanned copy of our receipt, but to no avail... Their single response since then was that the issue has been escalated and we should wait for an email notice. However, people who recently paid seem to be able to reserve dates for interview as the earliest available date has changed...
After several inquiries, it was concluded that payments made during BPI's system upgrade were problematic,though im pretty sure it should have ended last Jan 26 or 27 morning...
Calling and email is our only hope I guess, still I dont think I can get a definite answer from them since they told me their real work is to assist with scheduling appointments and that our issue would be handled by someone else who's primary work is with regards to payment and etc., just that they cannot give me the contact person of that specific person/office.
No valid record visa payment fee Over 24 hrs already
in Philippines
Posted
Hi. We are experiencing the same problem. We paid the visa fee at BPI (branch 450) in cash last January 27, 2015. Receipt is not yet activated till now, and yes they said issue has been "highly" escalated.
Its frustrating how the issue is still unresolved even after several days (almost for a week). We were inquiring via phonecall everyday, retrying the receipt number on the online scheduling webpage almost every hour or so. I also emailed the support email with the details of the issue and a scanned copy of our receipt, but to no avail... Their single response since then was that the issue has been escalated and we should wait for an email notice. However, people who recently paid seem to be able to reserve dates for interview as the earliest available date has changed...
After several inquiries, it was concluded that payments made during BPI's system upgrade were problematic,though im pretty sure it should have ended last Jan 26 or 27 morning...
Calling and email is our only hope I guess, still I dont think I can get a definite answer from them since they told me their real work is to assist with scheduling appointments and that our issue would be handled by someone else who's primary work is with regards to payment and etc., just that they cannot give me the contact person of that specific person/office.
I will try calling again after a while.