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dengzhe

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    Notice of Potential Interview Waiver Case [Part II]

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    I think this is even harder knowing it is at our LOCAL office then not knowing where it is at all. WHY is it at the local office? IF they need RFE then any office could have done that, right? That is what has been happening. I have been trying to keep busy with work and not think about it. But it is not working very well.

    Do not guess and no depress! Step to the field office! knock the door!!! MovinOn you can make it!

    Notice of Potential Interview Waiver Case [Part II]

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    Hi guys. Just wanted to let you know that I'm still a proud lurker around here. Huge congrats to nlhernan and espared12 for the approvals, as well as everyone else. I've still got my fingers crossed for the rest of you!

    I've seen a lot of talk lately about getting mis-information from Tier 1s and 2s. It got me thinking about who these people really are, so I did a bit of digging/googling and I found out what I pretty much already thought. Contractors.

    Here are my results, take it as you may:

    The call center you're calling into is actually called the NCSC - National Customer Service Center. There are 2 Tiers - 1 & 2. ( http://www.dhs.gov/sites/default/files/publications/privacy-pia-uscis-ncsc-july2014.pdf )

    Tier 1 is straight up contracted out. They only see scripted screens. When they take your call, they are required to only say what's on the screen, nothing more. "Tier 1 CSRs use the CRIS Customer Service Gateway, an application that displays the appropriate scripts for answering customers’ questions.These scripts are tailored for Tier 1 CSRs to explain laws, regulations, and USCIS forms information in response to customer questions."

    A bit more digging found that the contracted company for Tier 1 CSRs (Customer Service Reps) is a company called CSC. ( http://http://www.csc.com/).

    Bottom line, Tier 1 knows nothing. They most likely make min wage or just a tad bit higher, and likely have a high turn over rate just as most other call centers do. It's not that they don't want to help you, its that they literally can not.

    Tier 2 are actually Immigration Service Officers. Or at least that's what they're called. According to the report, these are actually human and are allowed to speak as such - "The Tier 2 Contact Centers are staffed with trained, certified, and experienced USCIS ISOs who provide clarification on benefits and services that are often complex or require the use of a variety of resource materials to resolve customer issues. The primary mission of Tier 2 is to address caller questions specific to his or her situation. Tier 2 ISOs answer calls from a customer when his or her particular case-specific questions are more complex than general inquiries."

    I do believe this is the reason for all of the mis-information. Each time you call and get to Tier 2 you're given a different story. Bottom line, they want you off the phone. They're going to tell you what they think will keep you from calling back. And it's simply because they can.

    Tier 1 has little to no insight into your case, as they can only see certain screens. Tier 2 on the other hand have the following programs/databases at their disposal:

    • Person Centric Query System (PCQS)7

    • Computer Linked Application Information Management System (CLAIMS) 38

    • CLAIMS 49

    • National File Tracking System (NFTS)10

    • Scheduling and Notification of Applicants for Processing (SNAP)1

    • Marriage Fraud Amendment System (MFAS)12

    • Travel Document Processing System (TDPS)13

    • Correspondence Handling On-line (ECHO)14

    • Central Index System (CIS)15

    • Refugees, Asylum, and Parole System (RAPS)16

    • USCIS ELIS17

    • Student And Exchange Visitor Information System (SEVIS)

    So when a Tier 2 starts spouting nonsense, fight back! They have the tools at their disposal, so make them use it.

    Also, if anyone's interested, it appears as though CSC was looking for a Contact Center Program Manager in Virginia a few months back - https://www.linkedin.com/jobs2/view/26934009.

    And one last bit of information - the USCIS case status & service request website, thank IBA (Irving Burton Associates) for that - according to their case study, they have streamlined the Service Request Case Management tool. HA! (http://www.ibacorp.us/wp-content/uploads/2014/07/Case_Study-USCIS_Call_Center_v3.pdf )

    Thank you so much! I really appreciate the person who already got approved but stay with us! Give us advise. Give us support!!!

    Notice of Potential Interview Waiver Case [Part II]

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    Great! Thank you! I really Appreciate it.

    Here is the letter I wrote: (I don't know if this letter is too detailed, good/bad etc - but I hope it helps)

    Dear representative,

    My name is .... I am in the process of adjusting my status from a K1-Visa to a permanent resident. I submitted my family-based I-485 application in April of 2014.
    The past year has been an emotional roller-coaster ride for me and several others who are trying to adjust their status. I cannot afford to lose my job because the green card or renewal EAD card is not here in time before my current work authorization expires on June 20 2015.
    I am seeking your help in processing my I-485 case.

    I was notified by USCIS that my case was received on April 8 2014.
    I had my biometrics appointment on April 22 2014 and I received a request for evidence (missing tax document) in May.
    USCIS has received my response to that request on May 21 2014.
    On June 25 2014 I received my work and travel authorization combination card (EAD and AP) and in July I received a notice of potential interview waver letter dated July 10 2014. This letter informed me that I was most likely being waved for the interview and that I should wait for a response for up to 6 months from the date on the letter.

    Within and after the mentioned 6 months I have not received a response from USCIS.

    On January 9 2015 I have submitted an online service request to USCIS because my case was out of the processing time. For this request I have not received any kind of response yet.
    On February 20 2015 I submitted a second service request trough an USCIS Tier 1 officer. I received a response to this within a week in form of a letter. The letter stated that due to workload not related to my case USCIS is anticipating delays in completing my case.

    Today marks 1 year since USCIS has received my case and I have not received a decision yet. My case is out of processing time and my local field office NYC is already working on cases dated June 25 2015.

    The delay in the processing of my case delays my wish to become a citizen as I can only apply for citizenship if I'm already 3 years in the possession of a green card - which as of today I have already been waiting for 1 year.

    On March 6 2015 USCIS has received my renewal application for the EAD and AP combination card.
    On April 3 2015 I had an appointment at a USCIS ASC to had my fingerprints retaken for my renewal EAD and AP (case number: MSC15xxxxxxx) and have not received an update yet.

    I sincerely appreciate your help in this matter. Please do not hesitate to contact me via phone: or via email:


    Case details:

    Name of applicant:
    Date of birth:
    Address of applicant:

    Country of birth:
    Receipt no.
    Filing date:
    USCIS Account no.:


    Sincerely,

    Notice of Potential Interview Waiver Case [Part II]

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    Finally, I can post.

    First, Congratulations on all approves!!!

    Second, hope heard the good news on moveinon. it will be soon!!!


    OMG - my card is being produced !!!!

    I seriously can't believe this. Today marks 1 year since Uscis received my case. Tthey decided to give me an anniversary gift it seems.
    I don't know if it was a coincidence or related to the fact that I contacted the ombudsman office yesterday and that I contacted my senators office this morning or that I went for my biometrics renewal appointment last week.

    I believe its all the positive energy you guys are sending out!

    Thank you so much and thanks for all the help!

    In the happiest person right now :D

    Good luck to all of you who are still waiting. I hope your wait will be over soon!

    Congratulations!

    Do you write a letter to senators office? If so, can you share the letter?

    Notice of Potential Interview Waiver Case

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    My parents received PIW letter on 9/10/2014. I want to make a service request for them. Why their case out normal processing time (although I know what they will say) and where are their cases (although I know they won't tell you the truth)

    But I want to try. Is this website to do the online service request? https://egov.uscis.gov/e-request/displayONPTForm.do?sroPageType=onpt

    If not, Please let me know the website and the steps to do the service request.

    Let us train ourselves to be a super patient person and Thank you all.

    Notice of Potential Interview Waiver Case

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    I thought that it would be faster after NBC sent some cases out to the certain field office. But the fact is so disappointment. I was speechless after I read Aradeb's story yesterday.

    I wonder now how many March filers are still waiting? And how many April filers are still waiting.

    For easy counting I say first. I am one of May filers.

    There are few March filers still waiting right?

    In our thread there are around 15 April filers?

    Notice of Potential Interview Waiver Case

    in Adjustment of Status Case Filing and Progress Reports

    Posted

    shell20, on 02 Mar 2015 - 4:36 PM, said:snapback.png

    The card always come from Missouri, NBC. It's the field office which interests us, not always your local one, but thanks any way.

    The cards are actually produced in Corbin, Kentucky but come in a Lees Summit branded envelope. Unfortunately if you don't get an RFE from the local office processing your case you don't get to find out which office pressed 'approve'.

    EXACTLY!!
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