lourdesnunez

Yes mine is the same on the website but I've always been able to check it via the phone. Until yesterday. Yesterday it started saying case not found and cannot provide status at this time. I selected the option to report a problem with the case and spoke with a very nice guy. He said that he was not able to see the status either. That the case status system itself is messed up not just for the website. Therefore for some cases it effects the phone, the website, and theirs too. But he said they were working on fixing it but not ETA for that. However, that we should not worry that it didn't have any affect on my case that it was still being worked in order like it is suppose to and that it only affects being able to review the status. Also I saw someone post in a group that they haven't been able to access theirs online either therefore the email/text updates don't work either and they had no idea that they were approved until they received the notice in the mail hardcopy. So while it will drive me crazy that I can't see updates anymore at least I feel a little relieved to know they are still working it. And I guess just wait for my 5 months to hit before I call/inquire.

same here,. since they change the system I'm not able to see my case status online. I called multiple time to uscis and they told me they were having problem with the system. I was able to check my case status on the automated system but only until Tuesday when I called and says " status for this case cannot be found at this time, please check your receipt and try again.

hey Andie ,but when i check the igor list i see June rather than July,i called the automated service to check my status and it says 'status of this receipt number cannot be found at this time' so has anyone have the same trouble like me?

hello, I'm also august filers. since they updated the system I have not able to check my case status online I called multiple time and same answered was given all time that they were having problems with the system I spoke with level 2 officer and he told me to wait few wks I was able to check my status on the automated service until yesterday, its now says " status of this receipt number cannot be found on the automated system please check your receipt number and try again.