safrazz

Just as a quick update and info to anyone else who may encounter the same problem, I called NVC and spoke to a representative who told me to resubmit the DS-261. I asked it would cause any delays and she said no since the IV bill had already been paid for. So as soon as I resubmitted the DS-261, the DS-260 was made available.

Thanks to all who responded! Hope we all breeze through the remainder of the NVC process. Cheers!

Hey hi

I had faced exactly same problem with my ds-260 and called the nvc couple of times and they gave the same response to wait 3-4 business days everytime i called and with waiting and repeated calling them i came to know the problem was from their end the nvc had to change and update the ds-261 from incomplete to complete and then only we could start the ds-260....I had to wait for so many days to submit my ds-260 due to this problem from nvc.....I recomend you call them and tell them to upadate your file then you can start your ds-260...

Hi adilahmed,

Thanks for that very helpful info. I'm definitely going to call NVC today and get this resolved.

Hey hi

I had faced exactly same problem with my ds-260 and called the nvc couple of times and they gave the same response to wait 3-4 business days everytime i called and with waiting and repeated calling them i came to know the problem was from their end the nvc had to change and update the ds-261 from incomplete to complete and then only we could start the ds-260....I had to wait for so many days to submit my ds-260 due to this problem from nvc.....I recomend you call them and tell them to upadate your file then you can start your ds-260...

Thank you romii. Will try calling back tomorrow and asking for a supervisor.

I would call NVC back and ask to speak with a supervisor, I think the link is not working because your DS-261 is showing as incomplete.
They can probably fix that at their end and edit it to show completed. Speak with a supervisor and tell them how it has been 3-4 business days and the link is still not working plus the incomplete on DS-261.
My DS-260 was available to start as soon as the IV fees showed paid, I didn't have to wait 3-4 business days and I don't think anyone else did either.

Thanks! I tried calling, but the guy at NVC said to wait and when I asked how long, he said he doesn't know - to wait until they review the document packages that I sent them and find that the DS-261 is showing as incomplete even though it actually has been completed.

I will try calling again though and hope to speak to someone more helpful or a supervisor.

For me once fee status showed paid..the ds 260 link was available with 5 to 6 hrs....Call NVC and let them know your issue..and ds 261 shouldshow Completed

Thanks kamijia83 for the reply, but the thing is, that text is not a link and I can't click on anything yet.

click on NoT Started under DS260 and it should get your DS260 started

Hi all,

I submitted the DS-261 on 7/26, but between that time and waiting for the IV bill, my wife (beneficiary) mistakenly clicked on the DS-261 link but did not resubmit. As a result, the DS-261 status shows as "incomplete". I read here in the forums and called NVC and confirmed, and they said that as long as it was not resubmitted, the 30 business day counter would not be reset.

I found out by calling NVC that the DS-261 was reviewed and accepted on 9/4 and I received my IV bill on 9/10. So looks like there was no problem clicking on the link (phew). I mailed the IV package docs on 9/12.

My question, though, is how long after the IV bill has been paid should I have to wait for the DS-260 available to fill online? I'm still seeing a "Not started" status with no link to complete the form. I called NVC and they said it should be available about 3-4 business days after IV bill is marked as "Paid." I called a second time after 3-4 business days and then they said they don't know if anything is wrong and that we should wait (he didn't even offer a timeframe).

Has this happened to anyone? The DS-261 remains "Incomplete" and you didn't have the ability to submit the DS-260?

Please let me know. Thank you!

Screenshot of my CEAC Summary page attached.