Same boat here. Did an online service request as well as called and had tier 2 call back.
Received and email for EAD for the K2 (Child) it just said we will get an answers "soon" and that the service request was now closed.
For the primary K1 we did not receive a response via email other then an email that said the case had been opened.
However the tier 2 callback informed us that the primary case (K1 EAD) was pending and that there were no issues and that the bio metrics had been received and to just be patient.
fathom500 got a reaction from tindera in August 2016 AOS filers