Yes had trouble too. Maybe after today i will get tax transcripts needed. About two and a half weeks ago I ordered tax transcripts over the automated phone ordering system and they never arrived. Today I tried to order online, but I kept getting an error message a saying my address was not correct and my request could not be processed. I tried ordering by phone again but was not sure if it would work, so I called the 1-800 number on the irs website. After two tries of dead end menu searching, I finally reached an operator, who confirmed my address was correct in their system and she also placed my order for tax transcripts for me. I wish i could tell you the exact path to navigate the menu to reach the irs phone representative. I do remember I pressed it was for individual return and then I pressed that i had a question about a current tax return and then there were a couple of more options before the menu finally said please wait while I connect you to a representative. I am sure there are a few menu paths that will reach a phone rep, so just keep trying. There is also good news that I called around 4pm when I thought the system would be too busy to get help, but the automated system said the wait will be between 2 and 4 minutes and it was a short wait.
belle + eli got a reaction from user19000 in Trouble getting tax account transcripts from IRS