It doesn't work to cut the photo's. They need to be in the right proportion inside the template. I had the same problem here in Las Vegas. I googled "International Passport Pics" I found a service that had the computer program that did the pictures of most countries. In Canada Shoppers Drug mart asks "for which county" and they set the photo requirements for that country. Costco is not correct nor CVS. Do a search for International pics in your area...there must be a photographer doing it.