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hello did you get your case number or not yet ?
irwin
I would call every day this week if by Thursday you do not have a case number i would ask for tier 2 support
(See 4 other replies to this status update)
from what i can tell is about a week to two weeks to get the case number
I called several times last week, i will call everyday this coming week in the afternoon to see if my case number is ready