NVC Review Error?

[yanme 4]

I petitioned for both parents.

 

Under my dad's case, we keep getting this message "Case FE revew note: The birth certificate for Petitioner submitted on 28AUG2025 is incomplete. Please replace this with an acceptable birth certificate with all pages submitted. Please re-submit the correct document under the Petitioner's own name. Please use our document finder at https://nvc.state.gov/find for acceptable document guidelines." while every birth certificate we have uploaded (3 times since initial submission) was accepted after NVC review. 

I uploaded the same (petitioner) brith certificate for my mother's case with no issue at all.

 

I submitted Ask NVC Form, only received confirmation email and "The documents you submitted will be reviewed soon" email, no actual response from NVC.

 

Has anyone experienced the issue? How did you get it resolved?

 

Thank you.

 

[appleblossom 4,836]

Have you tried re-scanning it and uploading the new scan instead? Sometimes it's just that a bit is too blurry for them, so they reject it. 

[yanme 4]

4 minutes ago, appleblossom said:

Have you tried re-scanning it and uploading the new scan instead? Sometimes it's just that a bit is too blurry for them, so they reject it. 

Yes, it's crispy clear. 

[Tonyhoang 2]

Yes try to re-scan and re-up it. They are reviewing documents submitted Aug 28?

[appleblossom 4,836]

Just now, yanme said:

Yes, it's crispy clear. 

 

But have you tried rescanning it? Or are you uploading the same doc each time? Sometimes just rescanning it and submitting the new version works.

[yanme 4]

Just now, appleblossom said:

 

But have you tried rescanning it? Or are you uploading the same doc each time? Sometimes just rescanning it and submitting the new version works.

yes, rescanned it for 2nd submission. It was accepted.

[appleblossom 4,836]

3 minutes ago, yanme said:

yes, rescanned it for 2nd submission. It was accepted.

 

Weird. All you can do is try the Ask NVC thing again I think, good luck. 

[Tonyhoang 2]

18 minutes ago, yanme said:

I petitioned for both parents.

 

Under my dad's case, we keep getting this message "Case FE revew note: The birth certificate for Petitioner submitted on 28AUG2025 is incomplete. Please replace this with an acceptable birth certificate with all pages submitted. Please re-submit the correct document under the Petitioner's own name. Please use our document finder at https://nvc.state.gov/find for acceptable document guidelines." while every birth certificate we have uploaded (3 times since initial submission) was accepted after NVC review. 

I uploaded the same (petitioner) brith certificate for my mother's case with no issue at all.

 

I submitted Ask NVC Form, only received confirmation email and "The documents you submitted will be reviewed soon" email, no actual response from NVC.

 

Has anyone experienced the issue? How did you get it resolved?

 

Thank you.

 

Did you submit three Birth Certificates seperately after initial submission and before first NVC review? 

[yanme 4]

2 minutes ago, appleblossom said:

 

Weird. All you can do is try the Ask NVC thing again I think, good luck. 

I did submit another inquiry to NVC. Really doubt if they will actually look into the case for answers.

 

I wish they could review both parents' cases and compare my birth certificate before sending this weird review note.

 

"Please re-submit the correct document under the Petitioner's own name. " I had name change when I become US citizen. I uploaded name change (US) court order as well and left notes with documents uploaded. Not sure if that triggered it. But...why would they accept the document but sending "incomplete" note?

[yanme 4]

2 minutes ago, Tonyhoang said:

Did you submit three Birth Certificates seperately after initial submission and before first NVC review? 

I submitted it initially with all Civil Documents, and it was accepted then but with the same review note.

 

So I re-scanned it to make sure all corners/pages are readable. It was accepted, yet with the same review note.

Same as the 3rd attempt. 🥲

[Tonyhoang 2]

2 minutes ago, yanme said:

I submitted it initially with all Civil Documents, and it was accepted then but with the same review note.

 

So I re-scanned it to make sure all corners/pages are readable. It was accepted, yet with the same review note.

Same as the 3rd attempt. 🥲

And the third one was on Sept? I think you should put it under your name instead of your parents' names.

[yanme 4]

2 minutes ago, Tonyhoang said:

And the third one was on Sept? I think you should put it under your name instead of your parents' names.

How do I do that? I uploaded it under "Civil Documents" and there is no option for my name but my dad. 

When I selected the document type "Petitioner's Birth Certificate" to uploaded, it goes under my dad's name though I am as the petitioner.

[Tonyhoang 2]

28 minutes ago, yanme said:

How do I do that? I uploaded it under "Civil Documents" and there is no option for my name but my dad. 

When I selected the document type "Petitioner's Birth Certificate" to uploaded, it goes under my dad's name though I am as the petitioner.

Did you submit your birth certificate on your AOS section? Since they are accepted, you should get DQ'ed email soon. 

[yanme 4]

5 minutes ago, Tonyhoang said:

Did you submit your birth certificate on your AOS section? Since they are accepted, you should get DQ'ed email soon. 

oh I just submitted my birth certificate under "AOS" section. Hope this works! Thank you!

[Tonyhoang 2]

5 minutes ago, yanme said:

oh I just submitted my birth certificate under "AOS" section. Hope this works! Thank you!

Your are welcomed. Did you submit your last document on Sept? I submitted mine on Aug 28 but they are not get reviewed yet.