These are the steps I followed to raise my inquiry: Login into your account at https://egov.uscis.gov/  Then click on one of your cases Scroll to the bottom and click the 'Submit a case inquiry' box  I picked 'Did not receive notice by mail'  It wasn't an exact match for my question, but it was the nearest that would fit Fill in the form and in the 'Provide Last Action on Your Case' you can ask your question  Hit 'Submit' and wait... Hope this he