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As of today makes 282 days since the service center has received our petition . I’ll never stop praying or taking any course of action to get a decision made on this petition . Our case was out of the normal processing time 12/22/2018 where I sent the initial service request , that service request was responded to with a generated email stating to wait 60 days ( which will make 10 months ) this case is with an officer and further review needed. I contacted my senator and 5 weeks later I received a response postal mail that even after over 9 months our case was still not assigned and not in queue. The other senator responded to us after receiving our privacy from 3 weeks later stating at this time it was best to wait 30 days and contact them( aka do nothing ) The most recent course of action that has taken place is where I contacted Ombudsman for assistance however I received a email stating they’re closing our case because we are in the normal processing time . Once I sent Ombudsman a detailed email with receipts stating that information was incorrect I received a voicemail stating our case was back open and an apology for the mistake . Also I have sent in another service request as a USCIS rep has informed me I can submit one every 30 days from the initial response which I received 01/02/2019. I can’t believe this is my life , 😔😢💔. I’ve have interactions with certain people on this forum whom filed before us yet I tell them they’ve waited so long then they are approved and in the end we are waiting longer than them. My husband and I are heartbroken by all of this , and it feels like I’m living in a nightmare. Every avenue takin to get answer has been shut down with a generated response and rudely told to wait as if almost 10 months hasn’t been enough time s/N: Also I have spoke to two tier 2 reps . One encounter was nice and she said your case should be assigned soon however that never happened and the other tier 2 rep refused to submit a service request on our behalf VERBATIM: letting me know those were a waste of time and case approvals can happen with 11-12 months and everything in my case looked good and to wait .