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Hello, I have received the email from nvc that they sent my case to the Prague embassy yesterday morning. I already had the ustraveldocs account, so I logged in, and followed the steps in "new application/schedule appointment". I got to step 8 where it asked me to confirm the case ID, but when I hit the confirm button it gave me error message saying ""To attest payment you must enter your receipt number and check the box." Which was very confusing as it didnt give me any payment options yet and there were no boxes to check. I figured there was something wrong with the website and tried a different browser, which turned out to be a big mistake as I think that is what gave me the freeze on my account. I emailed the Prague embassy first, but then I learned that there is a ustraveldocs email adress (support-czechrepublic...), so I emailed them explaining the situation and asking for help (that was before I found out the account was frozen). So far I only got an auto generated email from CGI support saying they changed my password. To make things worse, they (CGI support, which i didnt email at all) sent me an email for new users with my login details to my gmail (but I already had an account made with my czech adress, the one they froze), so in hopes I could get past the freeze and finally schedule the appointment I logged in, but it just made me merge those two accounts - I have 2 email adresses, I used the Czech one to create the first account and the gmail to email them about the error message since my czech email looks a bit sketchy to non-czechs, but they probably just took it as that was my login email and sent me a new password for that again this morning. I don't think anybody has actually looked at the error message I got, at least not yet, and I am quite worried that when they finally un-freeze my account, it will be the same issue with the same weird error message. Do you have any advice as to who to contact or how to get help with this? Also, is it possible that if I dont confirm the interview date within x amount of days, they will give it to somebody else? the wait time I got is already way longer than everone else I have seen in Prague, so I would be really dissapointed if it got postponed yet again. Thank you!

Hi, I am trying to schedule an appointment for a J1-Exchange Visa and I have filled in a DS160 Form as the instructions say and than wanted to book an appointment. I logged in to my account and went to the page new appointment. I have filled in informations about which embassy and visa type I want to book an appointment for and then got to a page where I should write my passport information as well as the DS160 confirmation number, Sevis ID and project number. I copy paste the confirmation number from my confirmation letter in the mail and clicked next but as soon as that I got an error message saying that "The DS-160 number you entered is incorrect. Please try again." Had anyone here the same issue or knows how I can solve this problem? I have contacted the support 08938036830 but the employer there just said to try it again on Monday. Do you know if there is a technical support team for this? Any help would be really great. Thank you. (I have attached the screenshot of the page here also)