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  1. So with COVID, the SS office is not accepting in-person appointments and everything is essentially through mail/phone. My husband received his citizenship certificate in November and was told to update his status with SS after about two weeks. We contacted SS and they told us to have him mail his original certificate along with an N-565 form. We mailed it on 12/11 and have called back each week only to be told that it's not "in the system" and to check back later. I'm so worried that the forms were lost in the mail! We stupidly did not send it through certified mail so we can't even confirm if they received it or not. :( I'm wondering if this is normal for it to take this long for them to process our forms or if we have reason to suspect the mail has been lost. Anyone ever been in a similar situation? Should we just keep waiting? How long is too long to wait before worrying?
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