There are no live persons at USCIS. Our homeland is now protected by drones otherwise known as civil service morons who, rather than live, just exist and need to know nothing, help nobody, have no value to add, or have to do anything at all to earn a comfortable living, and if they do not go postal they eventually wear out and die to be replaced by other drones. Each generation of drone gets more and more marginal by feeding off of the lack of success of the previous generation.
Kidding. When you get the menu, either use the "i got a typo error" or the "i have a RFE" option and you will be connected to one of the drones directly. Wear tinfoil over your head or something as protection because they will suck the life right out of your brain and toy with your very will to live.
Regards,
David and Nitadyah
Alt name got a reaction from himher in How Do I Speak to a live person at USCIS via telephone?