Sorry I never did update this. We ended up putting in a request for help with the issue to our state senators office. This actually did help and someone higher up contacted us from the social security office. They said we would have to apply for a replacement card and they would reimburse. This all had to be done very quickly because they were about to close out their fiscal year or something similar and wouldn’t be able to reimburse after a certain date like a week later. We called the district clerk office and luckily spoke to someone who knew how to apply for only a lost passport card replacement without invalidating the regular passport we still had and needed to be able to use. The clerks office was able to squeeze us in and then we had to go to SSA office and it took like 3 hours before they issued a check for the passport card replacement cost. So basically a bunch of hassle and driving around and waiting, but in the end we got it replaced for free.
