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GigglesAndDimples

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  1. Like
    GigglesAndDimples got a reaction from ditdot in Calling USCIS   
    Ok, so now that I'm past the 5 months at VSC, I decided to call. Now I didn't expect much, but I figured this way when I call again in month, I can say that I've been trying and trying to find out what's up. Here's how it went for me:
    1st call: Got someone who was clearly new. (I used to do QA for customer service, so its easy to tell). She threw me the company line right now that I need to wait 70 more days (in addition to the 5 months already waited). The system won't allow her to do a service request until after the 70 days. She was slow and clueless (kept putting me on hold for every question) so I called back to get someone else.
    2nd call: Got another slow rep. Same info, and they transferred me to a "specialist". I decided not to let on what I know about their service, just to see how they run it.
    "Specialist": Not so special. They attempted to do a service request and it would not allow them. They adamantly insisted that they could tell me nothing more than the website shows about my case. They transferred me to a "supervisor".
    "Supervisor": A nice woman who called herself Officer Bilbo (apparently USCIS is attempting a cross promotion with "The Hobbit" in order to improve customer relations?). She also could not complete the service request, nor tell me any more info. She DID tell me to contact VSC directly in writing, and send a letter of request ATTN: District Director. Not sure what that will do, but I will send something, and also have my congressman send something.
    If anyone speaks with Officer Gandalf let me know...maybe a wizard can get something done?
  2. Like
    GigglesAndDimples got a reaction from ShyHazelnut in Calling USCIS   
    Ok, so now that I'm past the 5 months at VSC, I decided to call. Now I didn't expect much, but I figured this way when I call again in month, I can say that I've been trying and trying to find out what's up. Here's how it went for me:
    1st call: Got someone who was clearly new. (I used to do QA for customer service, so its easy to tell). She threw me the company line right now that I need to wait 70 more days (in addition to the 5 months already waited). The system won't allow her to do a service request until after the 70 days. She was slow and clueless (kept putting me on hold for every question) so I called back to get someone else.
    2nd call: Got another slow rep. Same info, and they transferred me to a "specialist". I decided not to let on what I know about their service, just to see how they run it.
    "Specialist": Not so special. They attempted to do a service request and it would not allow them. They adamantly insisted that they could tell me nothing more than the website shows about my case. They transferred me to a "supervisor".
    "Supervisor": A nice woman who called herself Officer Bilbo (apparently USCIS is attempting a cross promotion with "The Hobbit" in order to improve customer relations?). She also could not complete the service request, nor tell me any more info. She DID tell me to contact VSC directly in writing, and send a letter of request ATTN: District Director. Not sure what that will do, but I will send something, and also have my congressman send something.
    If anyone speaks with Officer Gandalf let me know...maybe a wizard can get something done?
  3. Like
    GigglesAndDimples got a reaction from Wakey86 in letter to my congressmen   
    Ok, so as I check Igor's list and watch my NOA1 date passing on CSC and meanwhile VSC is 3 months behind, I'm wondering how many people are in the same boat. Turns out, that there's a lot...like upwards of half a million applications for I-130 and I-129F...
    Anyway, I've decided to write a letter to my congressmen now, not just for my sake but on behalf of all those who are waiting and will be waiting in the future. I believe in being proactive and that the squeaky wheel gets the grease so here goes...
    I'd like to post my letter and get some feedback before I send it. Please read it down and tell me what you think. If your only response is to say "it won't do any good" please keep your comments to yourself. It can't hurt and even if it doesn't speed up my personal application, if it gets things moving for someone in the future then it will still have done something good.
    Ok, here's my first draft:
    Dear Senators/Representatives:
    Lately in the news there has been a lot of attention regarding illegal immigration but I am writing this letter on behalf of millions of American citizens who are trying to LEGALLY immigrate their spouses and families and are forced to wait and wait due to bureaucratic delays.
    With the assistance of publicly available records and nonpartisan web forums that provide user submitted statistics, it has become clear that there is a disparity in processing times for immigration applications.
    I-130 and I-129F applications account for well over HALF a MILLION immigrants who are spouses, children, siblings, and parents of US citizens. Currently there are two servicing centers, one in California (CSC) and one in Vermont (VSC). Based on available information, CSC is approving petitions that were submitted in June and July, a reasonable processing time frame. I, along with many others had our applications sent to VSC. Mine was received on June 28th, but based on projections, instead of being processed any day now, it is likely I will have to wait an additional 4-6 MONTHS before my application is even pulled off the shelf. The listed processing time on the USCIS website for these applications is 5 months. That is unfortunate, but many petitioners are waiting in excess of 7 months. We need to do something about this.
    We all understand the need for security, and for strict policy regarding illegal immigration. And none of us are opposed to being thorough in preventing individuals from scamming the system. But this burdensome waiting period is due simply to mismanagement.
    Please consider what it would be like to have a member of your immediate family - even your children or spouse - in a foreign country, unable to visit, while you wait for paperwork to be pulled from a shelf. In that 6-12 months you could be enjoying your life with your family there with you. We have all paid the fees and we would like to see our applications processed in a timely manner so we can be with our loved ones as soon as possible.
    I hope that you will take some time to have your offices bring attention to this matter with USCIS. I am currently circulating a petition, but consider that for every one of over half a million visa petitioners per year, there is at least one family member waiting to be reunited with them.
  4. Like
    GigglesAndDimples got a reaction from Faithful2012 in Aproveddddd!!!!! Vermont less than 4 months.   
    Congrats and good luck with the rest of the process.
    Let's pray that yours wasn't just a happy exception or lucky coincidence and someone didn't just stick your file in the wrong box. Let's hope that Vermont is, indeed, catching up.
    Champagne, I say!
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