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Lostinlove2900

How to talk to a person at USCIS customer service (edited title)

By Lostinlove2900 in USCIS Service Centers

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Lostinlove2900 Apprentice

Lostinlove2900   12

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Hello,

I have been trying to get to a live rep all morning with uscis and they have now updated to just a fully automatic system that refuses to transfer you to a live person anyone have any tricks to over come that pleaseeee! :) 

 

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Crazy Cat
Crazy Cat

@Timona says that you can get a real person by asking for technical assistance at each prompt.

Scandi
Scandi

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

Timona
Timona

How long were you on hold? For testimony purposes      *each of the two prompts. Just say technical support then technical problem. Hahah

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Crazy Cat Grand Master

Crazy Cat   39,177

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@Timona says that you can get a real person by asking for technical assistance at each prompt.

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

August 7, 2022: Wife filed N-400 Online under 5 year rule.

November 10, 2022: Received "Interview is scheduled" letter.

December 12, 2022:  Received email from Dallas office informing me (spouse) to be there for combo interview.

December 14, 2022: Combo Interview for I-751 and N-400 Conducted.

January 26, 2023: Wife's Oath Ceremony completed at the Plano Event Center, Plano, Texas!!!😁

February 6, 2023: Wife's Passport Application submitted in Dallas, Texas.

March 21, 2023:   Wife's Passport Delivered!!!!

May 15, 2023 (about):  Naturalization Certificate returned from Passport agency!!

 

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Timona Experienced

Timona   3,930

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1 hour ago, Lostinlove2900 said:

THIS worked thank you!!!

 

How long were you on hold? For testimony purposes 

 

1 hour ago, Lucky Cat said:

@Timona says that you can get a real person by asking for technical assistance at each prompt.

 

*each of the two prompts.

Just say technical support then technical problem. Hahah

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

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Crazy Cat Grand Master

Crazy Cat   39,177

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1 minute ago, Timona said:

*each of the two prompts.

Just say technical support then technical problem. Hahah

This is one of the most useful pieces of information I have seen in quite a while.  That's why I always give you the credit for it!!!  🙂

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

August 7, 2022: Wife filed N-400 Online under 5 year rule.

November 10, 2022: Received "Interview is scheduled" letter.

December 12, 2022:  Received email from Dallas office informing me (spouse) to be there for combo interview.

December 14, 2022: Combo Interview for I-751 and N-400 Conducted.

January 26, 2023: Wife's Oath Ceremony completed at the Plano Event Center, Plano, Texas!!!😁

February 6, 2023: Wife's Passport Application submitted in Dallas, Texas.

March 21, 2023:   Wife's Passport Delivered!!!!

May 15, 2023 (about):  Naturalization Certificate returned from Passport agency!!

 

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Timona Experienced

Timona   3,930

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1 minute ago, Lucky Cat said:

This is one of the most useful pieces of information I have seen in quite a while.  That's why I always give you the credit for it!!!  🙂

Hahahaah thanks. 😄 I appreciate the credits. 

Edited by Timona

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

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Lostinlove2900 Apprentice

Lostinlove2900   12

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28 minutes ago, Timona said:

Hahahaah thanks. 😄 I appreciate the credits. 

I was on hold less then 30 seconds. It was fairly quick and thankfully I got a nice operator. 😅 now I just got to brace for the tier 2 people to call me back which feels like forever ! 
your secret saved me my sanity as that automated robot kept saying “our agents can’t help you” 🙄

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Timona Experienced

Timona   3,930

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29 minutes ago, Lostinlove2900 said:

I was on hold less then 30 seconds. It was fairly quick and thankfully I got a nice operator. 😅 now I just got to brace for the tier 2 people to call me back which feels like forever ! 
your secret saved me my sanity as that automated robot kept saying “our agents can’t help you” 🙄

 

Invoice is on it's way to your address. 😃

 

Merry Christmas 🎅 🎄 

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

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Scandi Mentor

Scandi   3,970

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You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

K-1: 12-22-2015 - 09-07-2016

AP: 12-20-2016 - 04-07-2017

EAD: 01-18-2017 - 05-30-2017

AOS: 12-20-2016 - 07-26-2017

ROC: 04-22-2019 - 04-22-2020
Naturalization: 05-01-2020 - 03-16-2021

U.S. passport: 03-30-2021 - 05-08-2021

En livstid i krig. Göteborg killed it. Epic:
https://www.youtube.com/watch?v=WBs3G1PvyfM&ab_channel=Sabaton

 

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Lostinlove2900 Apprentice

Lostinlove2900   12

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47 minutes ago, Scandi said:

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

I’ve tried ...didn’t work lol! 
 

4 hours ago, Timona said:

 

Invoice is on it's way to your address. 😃

 

Merry Christmas 🎅 🎄 

Haha! Merry Christmas to you as well. Thanks for your help again. 😊

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ClickityClackity Enthusiast

ClickityClackity   133

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15 minutes ago, Lostinlove2900 said:

Used to not anymore 

I tried “representative”

“Lost receipt”

Among others this new system had to of happened in the last week and it’s HORRIBLE 

It's been kicking around for more than last week unfortunately. "representative" is def not going to work, but good luck with the others!

I would just try calling and calling, that's what I did. The USCIS guy was like "I saw you called 17 times"

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Lostinlove2900 Apprentice

Lostinlove2900   12

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5 minutes ago, ClickityClackity said:

It's been kicking around for more than last week unfortunately. "representative" is def not going to work, but good luck with the others!

I would just try calling and calling, that's what I did. The USCIS guy was like "I saw you called 17 times"

😂😂 I called 9 times before finally getting through. 

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swji89 Collaborator

swji89   41

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"Technical Assistance" at the first prompt followed by "Technical problem" just worked for me. Operator was actually very helpful in my case!

Naturalization Timeline

N-400 app submitted/received: August 22, 2020

Biometric reuse notification: October 22, 2020

Interview Scheduled: November 5, 2020

Interview Date: December 7, 2020 - SUCCESS!

Oath Ceremony mistakenly scheduled (then descheduled!): December 8, 2020

Oath Ceremony Scheduled: December 9, 2020

Scheduled Oath Ceremony: January 8, 2021

 

ROC Timeline

I-797/NOA 1: January 12, 2018

Biometrics appointment: February 22, 2018

18-month I-797: August 10 2018

 

AOS Timeline

NOA 1 for I-485 and I-765: November 9, 2015

Biometrics appointment: December 2, 2015

RFE for I-485: December 3, 2015

EAD card and approval notice received: February 16, 2016

2-year conditional Green Card received: March 26, 2016

 

K-1 Timeline
NOA 1: December 8, 2014
NOA 2: June, 2015

Packet 3 received: July, 2015
Medical: August 12, 2015
Packet 4 received: September 23, 2015
Interview: September 25, 2015
Visa received: October 2, 2015

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