DS 260 fees

[Monali 0]

I have paid my NVC fees on dec.9th . They took out both of the fees from my account on dec. 10th .

On the CEAC site they open the affidavit of Support section. It says paid and start now .But the DS260 saying in process.  It's been more than 8 days . Still saying DS260 in process . When I paid it was saying it takes them up to 3 to 4 business days . But why they would take money from my account and saying still in process.  I dont understand and they made one clear but not the other one . Anyone face this problem before ! Please help!! 

[Imtiaz Mahmud 3]

I paid IV fee on 4 th December its still

on process 

I called them

several time and ask for supervisor then the customer service representatives transferred the case to the supervisor.

I called again today and they said supervisor review my case and transfer to the it department for next steps

dont delay call immediately and ask for supervisor to talk about it

 

[Monali 0]

14 hours ago, Imtiaz Mahmud said:

I paid IV fee on 4 th December its still

on process 

I called them

several time and ask for supervisor then the customer service representatives transferred the case to the supervisor.

I called again today and they said supervisor review my case and transfer to the it department for next steps

dont delay call immediately and ask for supervisor to talk about it

 

Thanks,  but they wont transfer to the supervisor.  What did you ask them to transfer the call to supervisor? I called them they told me to email with the inquiry.  And that inquiry takes more than a month for reply . My case was created on Nov. 4th. There are mistakes one after another.  Still couldn't do a single thing.  

[Imtiaz Mahmud 3]

1 hour ago, Monali said:

Thanks,  but they wont transfer to the supervisor.  What did you ask them to transfer the call to supervisor? I called them they told me to email with the inquiry.  And that inquiry takes more than a month for reply . My case was created on Nov. 4th. There are mistakes one after another.  Still couldn't do a single thing.  

I didn’t speak with supervisor 

the customer service rep. hold me and talk with supervisor 

and told me

she transfered the case to him

but I was bit confused is she really give it to supervisor or not

so I call back

then again 2 days and another guy told

me supervisor review the thing already and its routed to it department.

so

call them everyday if posible ask

for supervisor and also mail them let me know if ur unlocked

[Ryan H 3,790]

Moved from Process & Procedures to Progress Reports.