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Help Deciphering Inquiry Response

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My husband submitted a case inquiry for being outside of normal processing time on July 13th. He wasn't sure of our exact PD and the form said to give his best guess so he put September 1st 2018 because he knew it was in September. Our PD is actually September 20th 2018 which means that our PD doesn't actually qualify for a case inquiry until tomorrow according to the date posted by USCIS. 

On July 23rd our service request was assigned and on the 24th we got the following response:

"We have received your service request and researched the status of your case. Your case is currently in line for processing and adjudication. We generally process cases in the order that we receive them. Current information on our processing times is available at WWW.USCIS.GOV."

What I am wondering is if this is their way of saying "you're still in normal processing times" or if this is an actual response. I have seen responses to inquiries made too early posted here and those have actually said that they were still within processing times, although it's entirely possible they could have updated the template they use since then. If this isn't their way of saying we're still in normal processing time, what does it mean? It sounds like our case hasn't even been assigned to an officer yet, but Texas is approving cases 3 months after ours so that would be pretty surprising. 

We've run out of patience with USCIS and want to contact our congresswoman when it is time to make our next inquiry (I'm assuming 30 days because the response doesn't state a time frame - another reason why I'm not sure if it's an actual response or not) but if what we got was effectively just "still in normal processing time" I'm wondering if it's better to do another regular inquiry first to see if we can get any more information because I know getting our congresswoman to inquire if we're stuck in background checks is a waste of everyone's time and I'd like to avoid that.

Any input here is much appreciated!


CR1 Timeline:

 

Spoiler

Started Dating: January 12th 2014

Married: August 18th 2018

I-130 Sent: September 18th 2018

PD: September 20th 2018 TSC

NOA1 Received: October 5th 2018
Case Inquiry: July 13th 2019 

Case Inquiry Response: July 24th 2019 - in line for processing.

Escalated Case Inquiry: August 6th 2019 - tier 2 found that internal status was "in background check" despite results coming back 4 months prior.

Escalated Case Inquiry Response: August 7th 2019 - case was "delayed" because they had to "perform additional review" 🙄case now with an officer.

NOA2: August 23rd 2019 (337 days)

 

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USCIS wont be anymore forthcoming than that.  Have the petitioner contact their congressman and ombudsman. 


You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.  - Dr. Seuss

 

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1 hour ago, NikLR said:

USCIS wont be anymore forthcoming than that.  Have the petitioner contact their congressman and ombudsman. 

Perfect, thank you! We'll make our next inquiry through my husband's congresswoman. 


CR1 Timeline:

 

Spoiler

Started Dating: January 12th 2014

Married: August 18th 2018

I-130 Sent: September 18th 2018

PD: September 20th 2018 TSC

NOA1 Received: October 5th 2018
Case Inquiry: July 13th 2019 

Case Inquiry Response: July 24th 2019 - in line for processing.

Escalated Case Inquiry: August 6th 2019 - tier 2 found that internal status was "in background check" despite results coming back 4 months prior.

Escalated Case Inquiry Response: August 7th 2019 - case was "delayed" because they had to "perform additional review" 🙄case now with an officer.

NOA2: August 23rd 2019 (337 days)

 

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