i-751 cancelled after rescheduling attempt failed / asssessment needed

[kalendarium 5]

Hi everyone,

 

I need your assessment on our recent experience with my 751 which we filed in DEC 2016.

After a RFE and some service requests to move forward, we finally received an interviewdate for February 2019!

Unfortunately we were both sick and could not attend, informed uscis via phone and asked what else we should provide to reschedule the appt. answer: nothing as they will put in a rescheduling request via phone and we do not need to do anything else.

fast forward, nothing happened, no new interview date has been issued until we got a notice saying the case was cancelled as I was a no show!

uscis contact center told us to mail letters to both field office and service center, to open the case again. we did just so, it has been two weeks since our letters arrived and we are very anxious/impatient/confused what to do or how long we should wait until we call again...

long story short: has anyone had similar experiences?

success stories?

what can we do?

its a bit of a kafkaesque story... but also a reminder that everything can take a long ### time...

thanks!

[Scandi 3,970]

We see this often - no communication between customer service and field offices. 

 

Never ever reschedule an important appointment with USCIS if you can possibly avoid it (unless you're in a hospital, go to the interview). USCIS has zero communication skills and the customer service is a huge joke. It's called the misinformation line for a reason. 

 

I'm sure you'll get it sorted out in the end, but it will take some time. As you know nothing happens quickly at USCIS.

[kalendarium 5]

1 hour ago, Scandi said:

We see this often - no communication between customer service and field offices. 

  

Never ever reschedule an important appointment with USCIS if you can possibly avoid it (unless you're in a hospital, go to the interview). USCIS has zero communication skills and the customer service is a huge joke. It's called the misinformation line for a reason. 

 

I'm sure you'll get it sorted out in the end, but it will take some time. As you know nothing happens quickly at USCIS.

thank you! we were not aware of that communication problem. I do hope so that it can be sorted out. would you wait for a response or call the uscis contact center to find out what the status is now?

[Going through 5,668]

I would suggest calling and asking to be transferred over to a T2 officer (they can actually look into the details of your case)...do not just deal with the customer service person who answers the phone---they won't be able to tell you much.  Ask the T2 if they received your request and if you are inline for an interview to be scheduled.

[Pitaya 2,576]

If you get nowhere with the T2 IO, suggest that you pull out all of the stops and contact the CISOMB and open up a case with them. The way you were treated was truly abysmal. https://www.dhs.gov/topic/cis-ombudsman . Additionally, I depending on how the first two suggestions pan out, consider contacting your Federal-elected Senators and/or Representatives. You can do a Google search for their email addresses. They likely have immigration liaison staffers that can also look into this mess. You need some help, toot sweet.  

 

Good luck on your ongoing immigration saga....

[kalendarium 5]

On 5/23/2019 at 1:20 PM, Going through said:

I would suggest calling and asking to be transferred over to a T2 officer (they can actually look into the details of your case)...do not just deal with the customer service person who answers the phone---they won't be able to tell you much.  Ask the T2 if they received your request and if you are inline for an interview to be scheduled.

thank you! I will contact them first thing on Monday on 8am!

I always wobble around between calling and waiting, but calling is def the best option!

[kalendarium 5]

18 hours ago, Pitaya (火龙果) said:

If you get nowhere with the T2 IO, suggest that you pull out all of the stops and contact the CISOMB and open up a case with them. The way you were treated was truly abysmal. https://www.dhs.gov/topic/cis-ombudsman . Additionally, I depending on how the first two suggestions pan out, consider contacting your Federal-elected Senators and/or Representatives. You can do a Google search for their email addresses. They likely have immigration liaison staffers that can also look into this mess. You need some help, toot sweet.  

  

Good luck on your ongoing immigration saga....

thank you! that is also valuable advice, if we get nowhere we will contact the CISOMB. had not heard of this function so I am happy to have asked around here! have a good weekend

[mindthegap 2,521]

Go to an infopass as soon as possible.

Still potentially a waste of time, but less so than dealing with the T2 clowns on the phone, and at least you can ask for a supervisor in person and push to get it resolved.

 

Worst case, you file a fresh I-751. Not the end of the world.

Edited May 24, 2019 by mindthegap

[Amadia 711]

OP, sorry to hear that you are going through this  

 

I suggest calling USCIS and speaking to a Supervisor...be pleasant on the phone and you won't get push back from the Level 1 rep.  

Also, I am certain that, as their automated message states prior to a live agent comes on the phone, ALL CALLS ARE RECORDED FOR QUALITY PURPOSES. If you called, they would have your recording.....mention that to the Supervisor as well.

[milimelo 4,167]

Monday is Federal holiday. 

 

Involve your congressman or senator’s immigration aide. 

[Pitaya 2,576]

2 hours ago, milimelo said:

Monday is Federal holiday. 

 

Involve your congressman or senator’s immigration aide. 

Oh, darn it....you are correct, another one of those Monday holidays.

 

When we were stuck in the ROC shuffle, though not nearly as nasty or protracted as it is now, I tried to enlist the aid of one the Fed. senators's immigration liaison staffers, with little apparent effect. I then contacted the CISOMB, applied for their help. I am not totally sure that it help much. But one week after getting the acknowledgement letter for CISOMB that they would review our case, I received a RFE from the USCIS Service Center (CSC). Call it coincidental? Dunno, except it was coming after about close to a year since we had heard anything in response to our inquiries from the CSC? I kept CISOMB in the loop in all of my follow-up correspondence with the CSC, laying the groundwork for our planned rebuttal to a possible denial, or whatever else nonsense they wanted to throw our way.  Wasn't needed, my family got their conditions removed and GCs in about a month. 

 

The current protracted wait times for processing are abysmal, and just to think they paid good hard-earned money for this type of "service." 

 

Thanks for keeping us on the straight and narrow....

Edited May 24, 2019 by Pitaya (火龙果)

[kalendarium 5]

17 hours ago, mindthegap said:

Go to an infopass as soon as possible.

Still potentially a waste of time, but less so than dealing with the T2 clowns on the phone, and at least you can ask for a supervisor in person and push to get it resolved.

 

Worst case, you file a fresh I-751. Not the end of the world.

thanks for your input! infopass will be another option after service request and ombudsman I guess

[kalendarium 5]

17 hours ago, Amadia said:

OP, sorry to hear that you are going through this  

 

I suggest calling USCIS and speaking to a Supervisor...be pleasant on the phone and you won't get push back from the Level 1 rep.  

Also, I am certain that, as their automated message states prior to a live agent comes on the phone, ALL CALLS ARE RECORDED FOR QUALITY PURPOSES. If you called, they would have your recording.....mention that to the Supervisor as well.

thank you! true, very much forgot about the recordings, will make sure to mention them in all future correspondence!

[mindthegap 2,521]

6 hours ago, kalendarium said:

thanks for your input! infopass will be another option after service request and ombudsman I guess

Infopass should be done first.

service request is largely useless.

ombudsman takes about three months. 

[kalendarium 5]

Hi all, just wanted to give an astounding(!) update.

We would have liked to go ahead acc. to your adviced, but we ould not get an infopass appt, as I am out of the country right now, so we called the uscis center, they kept telling us to be patient, to wait for an answer. contacting an ombudsman would have been on my agenda for August...

yesterday I got the answer in form of an account update which just said "card is in production"

in summary, our case was closed due to miscommunication, we wrote a letter that it should be reopened because their was no wrongdoing on our side and now this out of the blue production notice. is it for real? happy and cringing at the same time!