Can not log in to CEAC website, message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance."

[Apsingh 9]

8 minutes ago, Adri 09 said:

Yes, Finally !!! I received it on 20th. You should call to NVC and ask for the invoice ID# . Just for double check.

did you go thru?

[Adri 09 4]

Yes. I did.

[Apsingh 9]

12 minutes ago, Adri 09 said:

Yes, Finally !!! I received it on 20th. You should call to NVC and ask for the invoice ID# . Just for double check.

Let me clarify Adri, you received your case on the 20th and having trouble logging and today you were able to login. is that correct?

[Adri 09 4]

Correct, the thing is I was missing a number on the invoice ID. That's why when I tried to log in did not match.

[Apsingh 9]

1 minute ago, Adri 09 said:

Correct, the thing is I was missing a number on the invoice ID. That's why when I tried to log in did not match.

Oh and how did you obtain that number, by calling NVC?

Just now, Apsingh said:

Oh and how did you obtain that number, by calling NVC?

and if you don't mind asking how long is your Invoice ID now with the number you put?

[Adri 09 4]

Yes. I just asked for the invoice ID#. 

[Apsingh 9]

1 minute ago, Adri 09 said:

Yes. I just asked for the invoice ID#. 

and how long is your Invoice ID number now?

[Adri 09 4]

44 minutes ago, Apsingh said:

Oh and how did you obtain that number, by calling NVC?

and if you don't mind asking how long is your Invoice ID now with the number you put?

It is 8 numbers, not letters.

[KJ2 230]

51 minutes ago, Apsingh said:

and how long is your Invoice ID number now?

My invoice is 5 letters and then numbers. Is yours? 

[Apsingh 9]

3 minutes ago, KJ2 said:

My invoice is 5 letters and then numbers. Is yours? 

Mine is 5 letters and 11 numbers so total of 16

[Nhatminh 5]

I received NVC email on Feb 21, have not been able to login since. My IIN has 5 digits and 11 numbers. I tried 3 various combinations (from different cases) and found out that the IIN with only 8 numbers and the one with number starting with 1 can get thru. However, the IIN having numbers starting with 3 cannot. I wonder if the ceac system could have a screening tool. Any ideas? Thanks.

[KJ2 230]

53 minutes ago, Adri 09 said:

It is 8 numbers, not letters.

Someone told me to try my husbands date of birth, which would be 8 digits, but that didn’t work.  Is your invoice any relation to you or your spouses birthday? Or is it random?

27 minutes ago, Nhatminh said:

I received NVC email on Feb 21, have not been able to login since. My IIN has 5 digits and 11 numbers. I tried 3 various combinations (from different cases) and found out that the IIN with only 8 numbers and the one with number starting with 1 can get thru. However, the IIN having numbers starting with 3 cannot. I wonder if the ceac system could have a screening tool. Any ideas? Thanks.

Same I’m trying other combos and didn’t work. Nvc also confirmed again over the phone that I had the right invoice. Which is frustrating 

[Adri 09 4]

55 minutes ago, KJ2 said:

Someone told me to try my husbands date of birth, which would be 8 digits, but that didn’t work.  Is your invoice any relation to you or your spouses birthday? Or is it random?

Same I’m trying other combos and didn’t work. Nvc also confirmed again over the phone that I had the right invoice. Which is frustrating 

I don't see  any relation with his date of birth. I think is random. 

[Apsingh 9]

Called NVC..again same answer we know the issue.. try after few days...tired of hearing this from last 8 days..

if you know the issue please fix it... very frustrated   

[nastra30 1,979]

3 hours ago, Adri 09 said:

It is 8 numbers, not letters.

Can you clarify? Your case and invoice numbers are not Alphanumeric?

 

I assume your case is not a CR1/IR1?

Edited February 28, 2019 by nastra30