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WaterLeaf

How to recover myUSCIS account when can't hear?

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I tried to do the reset password option and answering security questions but got no luck. I submitted the help form but all I get was a reply saying they tried to call me and also mentioned that I closed my case like I have no issue - which is wrong on so many levels.

 

I can't hear on the phone. Any idea what I need to do? It's sad as discriminatory they are on this (Not trying to help resolve this with no phone method, I tried to ask for help months ago and got nothing)... it's not easy for me.


K-1 Visa process
Sent packet: August 10, 2018

USCIS Received package: August 14, 2018 - Follow the Sun!
Notification in text/email: August 17, 2018

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On 1/10/2019 at 12:29 PM, WaterLeaf said:

I tried to do the reset password option and answering security questions but got no luck. I submitted the help form but all I get was a reply saying they tried to call me and also mentioned that I closed my case like I have no issue - which is wrong on so many levels.

 

I can't hear on the phone. Any idea what I need to do? It's sad as discriminatory they are on this (Not trying to help resolve this with no phone method, I tried to ask for help months ago and got nothing)... it's not easy for me.

Maybe you could try to contact them thru the e-mail address on this page?

https://www.uscis.gov/website-policies/accessibility

 

Or at the bottom of the page below there is a phone number which promises support for people with hard of hearing

https://www.uscis.gov/contactcenter

"If you need to talk to a representative for another reason, and are in the United States or a U.S. territory, you can call the USCIS Contact Center. Dial 800-375-5283 (for people who are deaf, hard of hearing, or have a speech disability: TTY 800-767-1833) to access automated information through an interactive menu 24 hours a day, seven days a week. You can get live help from a USCIS representative Monday through Friday from 8 a.m. to 9 p.m. Eastern except on federal holidays.  "

 

If these options won't work for you, you could create a new account with a different e-mail address. I don't think that would be a problem.

Edited by ineedadisplayname

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I tried contacting them and mentioned the issue several times, but got no reply.

 

I do not have the device (TDD or TYY or whatever it is)... but when I did get someone to help call on the phone line, the dude never bothered to help with the account online and he just hung up. Maybe I should record it and share how pity that turned out to be due to misuse of service by workers? Or is it a thing that they never want to fix accounts?


K-1 Visa process
Sent packet: August 10, 2018

USCIS Received package: August 14, 2018 - Follow the Sun!
Notification in text/email: August 17, 2018

event.png

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