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Olichka

How to reach live person at USCIS number ?

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Hey everyone,

 

So I need to speak to a customer service rep. I keep calling the number: 1800-375-5283 but cannot get a live person no matter how many number combinations I've tried ! I read older discussions on there but they don't seem to work. I did the 1-2-2-2 and that didn't work, I tried the "lost receipt number" route, didn't work either. Right now I just tried calling and not pressing any buttons, and the music just keeps playing...Help !! 

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42 minutes ago, Olichka said:

Hey everyone,

 

So I need to speak to a customer service rep. I keep calling the number: 1800-375-5283 but cannot get a live person no matter how many number combinations I've tried ! I read older discussions on there but they don't seem to work. I did the 1-2-2-2 and that didn't work, I tried the "lost receipt number" route, didn't work either. Right now I just tried calling and not pressing any buttons, and the music just keeps playing...Help !! 

Try to check the status of your case say at the old website and you will see that they no longer encourage people to call them at that number but rather contact them through their website. They simply took it out from the generic response

Edited by HP+IC

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speakerphone and netflix, and maybe a nice glass of wine. I swear the hold music is burned into my brain.


Time Line:

Spoiler

 

We've known each other online since we were teenagers, almost 2 decades later we started talking a lot more online, and we finally met in person. I am lucky to have a good friend who works for the airline and therefore gives me flight benefits (I pretty much travel for free) Which is why I go back and forth a lot.


Mar. 20 2017              First in person meeting 🐇❤️🐢

Oct. 02 2017              Traveling around Asia on our Birthdays ✈️

Feb. 07 2018              Surprise visit for Valentine's Day 💘

Mar. 14 2018              Met 1st Year Anniversary 🎉

Apr. 07 2018               Looked for apartments 🏙️

May 22 2018              I-129F Filed
May 30 2018              I-129F NOA1 

Jun. 29 2018              Moved in together for the long wait together 

Jul. 02 2018               Formal Proposal 💍 
Nov. 07 2018              I-129F NOA2
Nov. 21 2018              Case received by NVC

Dec. 04 2018              Case # Assigned

Dec. 11 2018              Visa Application in Transit to Manila Embassy 📭

Dec. 13 2018              Visa Application set to READY 📬

Dec. 27 2018              Interview Date 🇺🇸

 

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14 hours ago, Olichka said:

I was able to reach someone !

Good to hear that you finally reached someone but as a reference for next time you can do this:

 

First press 1 for English then continuously select 2 each time the menu requests a selection and eventually you'll get transferred to a live individual. 

 

The earlier in the day the quicker it takes to reach someone. But if you wait till say mid-day to closing expect to wait for up to an hour or even longer.  

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Moved from K1 Progress Reports to USCIS Service Centers forum.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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