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Stuck in NVC online payment system

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I'm currently stuck in the NVC online payment system. I paid both the AOS and IV bills. After 11 days the IV bill has not processed, but the money was taken from my bank account. I've called the NVC numerous times, but nothing has been done to correct the issue. Is anyone or has anyone had the same issue before? Any advice would be much appreciated?

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Moved from Process & Procedures to Progress Reports.

Our journey:


September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*


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Hi, we had the same issue. We wrote an e-mail to AskNvc@state.gov with proof of the banking account information so they could look into it and after 3 days it was unlocked. But i think the IV fee just got processed in that time automatically. It just took longer.


Just write an E-mail.



I-130 sent:  11-11-2016

NOA1: 11-15-16

- Nebraska Service Center -


NOA2: 06-19-2017 (216 Days)


CASE SENT TO NVC: 06-26-2017




Received: 07-07-2017

Got Case# and Invoice#: 07-08-2017 (via E-mail)

Paid AOS fee: 08-09-2017

Paid IV fee:     08-08-2017

Upload AOS:  08-20-2017

Submit DS-260 and upload IV: 08-28-2017-



CASE COMPLETE: 08-31-2017

Interview - US Embassy, Frankurt, Germany

10/18/2017 - APPROVED!!!






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had the same issue with the IV fee. Apparently their system has been having issues. 

I-130 Sent : 2016-12-05

I-130 Delivered to Phoenix Lockbox : 2016-12-07

NOA1 Email and Text received. Case Sent to Nebraska Service Center: 2016-12-13

NOA1 Hardcopy Received: 2016-12-17, Notice date: 2016-12-13, Priority Date : 2016-12-08

NOA2 Hardcopy Received: 2016-08-24, Email Received: 2017-08-23, Approval date: 2017-08-21, Hardcopy notice date: 2017-08-18

Case Shipped to NVC: Email Received: 2017-08-30, Ship Date: 2017-08-28

NVC Case Number Assigned: 2017-09-06

DS261 Filled: 2017-09-08

AOS Fee: Email received: 2017-09-09, Paid: 2017-09-09, Bank Cleared: 2017-09-12

IV Fee: Paid: Bank Cleared:2017-09-15, Status in process stuck. Emailed NVC on 2017-09-20 with proof, Called NVC on 2017-09-21 spoke to operator, Called on 2017-09-22 spoke to supervisor, Status changed to paid: 2017-09-23

AOS, IV documents : Mailed 2017-10-02, Delivered : 2017-10-04, Scan Date : 2017-10-06

Case Complete at NVC: 2017-11-15

Called NVC: 2017-11-28 no date yet.

Called NVC: 2017-11-30 got Interview Date: 2018-01-04 

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