Jump to content
Sign in to follow this  
Anna C.

Warning: Cheapoair.com

11 posts in this topic

Recommended Posts

Filed: Citizen (apr) Country: Germany

Hi guys,

I would like to share my experience with this company to warn you never to make the mistake and book a flight with that company. It all started yesterday morning when I learned that my grandmother had deceased and I was looking for a reasonable ticket to fly to attend the funeral on Saturday.

I checked the internet for bereavement fares and also called some airlines, but $1000 was the best they could do. So I checked online and stumbled across the website. I found a flight with United Airlines for incredible $600. When I clicked to confirm the price, at the bottom of the page I could enter my credit card info and traveler's info. So I did that and hit the book button. After 10 seconds the confirmation window popped up and I had my first close heart attack: instead of my chosen United flight a Delta flight for $1700 was confirmed on totally different dates. That flight wasn't even an option on the search results page. Right away I called their hotline. After 10 minutes I was redirected to an answering machine where I left a message. I also sent an online inquiry to their customer service. I checked my credit card which had a temp authorization of the outrageous amount. I called Bank of America but they told me they cannot dispute a charge until it becomes a charge, also Delta, who supposedly was my airline, knew nothing of the charge. After 130 minutes on the phone (there goes 130 minutes of free minutes for March), they finally called back. The woman didn't say sorry but agreed on changing the flight. The $600 couldn't be found, so we agreed on a flight for $772, which should have left today at 2pm for Frankfurt. It took one hour to clarify what she needs to make these changes. During the phone call we exchanged emails. Hubbie and I printed out what she needed (cancellation of expensive flight, cc auth for new flight) and faxed it to the number she asked us to. She said after an 1 or 2 we will receive via email the confirmation and e-ticket number as well as that the charges were taken off the cc.

After 90 minutes I sent her an email if the flight was confirmed, and she answered YES. I felt uneasy about it while I packed and started to call their hotline again. After 2.5 hours trying to reach someone (hubbie on his phone, me on mine) my mother in law simultaneously tried to call them from CA. Their hotline closes at 9pm. It was 8:50pm when she got through and helped us to talk to them. After quite some time, 20 minutes on the phone, my MIL learned that the ticket never was confirmed. The airline only issues paper tickets if the ticket is booked less than 48 hours prior to departure, and obviously there is no time to get the ticket to us on time, and that is why it never was confirmed. The person on the phone assured MIL that the temp authorization was taken back.

After that we still called around but couldn't find any acceptable fare.

I checked my cc online and the temp auth is still there. 10 minutes ago the woman who "sold" us the ticket yesterday called me that she had the ticket now and I could fly. After asking her if this is true, the flight she has turned out to be tomorrow (which is too late since I would arrive after the funeral), and after I said that it was too late, the flight she offered me suddenly would leave tonight at 7pm. I said I don't want to fly anymore and don't appreciate getting my hopes up, and I really hope the charges on my cc will disappear.

I really feel very sad and angry, since they knew right from the beginning that I was purchasing a bereavement fare. I spent so much time on the phone just to be lied at and still no money refund. I am very anxious about that.

Please never ever book through that company, it will just give you grief.


8-4-2006 Date of NOA's

1-4-2007 Green Card in mail

Removal of conditions

9-29-2008 I-751 delivered to CSC

12-29-2008 Green Card ordered :)


10-15-2011 Package sent to NSC

10-17-2011 NOA Priority Date

11-25-2011 Biometrics done

11-29-2011 In line for interview scheduling... woohoo!

12-20-2011 Interview scheduled ...received letter 3 days later

01-24-2012 Interview & Oath


Share this post

Link to post
Share on other sites
Filed: Citizen (apr) Country: Brazil

wow. Can't you sue them? :P

* K1 Timeline *
* 04/07/06: I-129F Sent to NSC
* 10/02/06: Interview date - APPROVED!
* 10/10/06: POE Houston
* 11/25/06: Wedding day!!!

* AOS/EAD/AP Timeline *
*01/05/07: AOS/EAD/AP sent
*02/19/08: AOS approved
*02/27/08: Permanent Resident Card received

* LOC Timeline *
*12/31/09: Applied Lifting of Condition
*01/04/10: NOA
*02/12/10: Biometrics
*03/03/10: LOC approved
*03/11/10: 10 years green card received

* Naturalization Timeline *
*12/17/10: package sent
*12/29/10: NOA date
*01/19/11: biometrics
*04/12/11: interview
*04/15/11: approval letter
*05/13/11: Oath Ceremony - Officially done with Immigration.

Complete Timeline

Share this post

Link to post
Share on other sites
Filed: Other Country: Canada
wow. Can't you sue them? :P

There's probably some sort of clause in the fine print that exempts them (or partially exempts them) from a lawsuit in such a case.

Thanks for the warning. I don't think I would've booked with an agent called "Cheapoair.com" but just the same, it's good to know about the bad companies out there. :)

Share this post

Link to post
Share on other sites
Filed: Country: United Kingdom

Sorry you had to deal with so much sh!t straight after hearing about your grandmother. You just don't need stress at a time like that. If you do get charged for the fare (s) make sure you dispute it with your credit card company, as stated above. You are protected to some extent with CC so they should sort it out.

Sorry again about your grandmother. (F)

Share this post

Link to post
Share on other sites
Filed: Citizen (apr) Country: Jamaica

My God! What an awful experience you had. What you went through is just ridiculous and unaccptable. I hope you never have a crappy experience like this again.

I am sorry about your grandmother (F)

12/03/2005: Married

10/13/2006: Interview Approved

10/26/2006: POE: EWR (ARRIVED) [/size]

182 days from filing to Visa in Hand!!![/color]


01/22/2007: Sent to The Lockbox.....let the games begin.....again

02/02/2007: NOA1's for both....the waiting game officially begins

02/15/2007: Biometrics appt.

04/11/2007: EAD APPROVED!! YI-HAW

04/21/2007: Received SSN#

05/23/2007: AOS Interview -------> APPROOOOOOVED!!!!!!

05/29/2007: Received Welcome letter

06/04/2007: Green Card in Hand!!!

122 Days from filing AOS to Green Card in Hand!!!


05/21/2009: Filed to Remove Conditions

6/18/2009: Biometrics Done

09/14/2009: Approved!!!


2/15/2011: Filed N-400

3/28/2011: Biometrics <-- Done

5/09/2011: Naturalization Interview <--- APPROVED!!!!!!!!!!!!!!!!!

5/09/2011: Swearing in Ceremony (We're Done)




Share this post

Link to post
Share on other sites

I tried cheapoair (and a few other sites) for hypothetical (not planning on taking) flights BWI-MAA for 2007/12/26 - 2008/01/23.

On Orbitz, I was able to find one (including fees) of $1,400. THE LOWEST price I got on cheapoair was $4,362 (NOT including fees)--rather reminiscent of my 1997 call experience with Delta, United, AA and NWA for Atlanta-Calgary (where United stood out like a sore thumb--I could easily have booked on the others a trip to India, returned and THEN flown to London for United's price).


2005/07/10 I-129F filed for Pras

2005/11/07 I-129F approved, forwarded to NVC--to Chennai Consulate 2005/11/14

2005/12/02 Packet-3 received from Chennai

2005/12/21 Visa Interview Date

2006/04/04 Pras' entry into US at DTW

2006/04/15 Church Wedding at Novi (Detroit suburb), MI

2006/05/01 AOS Packet (I-485/I-131/I-765) filed at Chicago

2006/08/23 AP and EAD approved. Two down, 1.5 to go

2006/10/13 Pras' I-485 interview--APPROVED!

2006/10/27 Pras' conditional GC arrives -- .5 to go (2 yrs to Conditions Removal)

2008/07/21 I-751 (conditions removal) filed

2008/08/22 I-751 biometrics completed

2009/06/18 I-751 approved

2009/07/03 10-year GC received; last 0.5 done!

2009/07/23 Pras files N-400

2009/11/16 My 46TH birthday, Pras N-400 approved

2010/03/18 Pras' swear-in


As long as the LORD's beside me, I don't care if this road ever ends.

Share this post

Link to post
Share on other sites

Sorry about your grandmother, may rest in peace.

Something similar happened to my husband, they sold him some tickets online for a flight that didn't exist. we switched to another flight but it is so frustrating to see things like that happening.

"Daca voi nu ma vreti, io va vreau"

DCF Frankfurt Germany

01/12/2007 I-130 filed in person at the Consulate in Frankfurt

01/17/2007 Faxed the checklist to the Immigrant Visa Unit in Frankfurt

03/29/2007 Got letter from USCIS to provide evidence that our marriage is bona fide

04/02/2007 Sent to USCIS lots of evidence

05/03/2007 I have an unofficial "PETITION APPROVED" ...waiting for confirmation from Consulate

05/07/2007 Received email from USCIS ROME confirming that our petition was approved (why Rome? because we complained to the District Office Rome about the Sub-Office Frankfurt..it took too long for our petition to be approved)...now waiting for the interview letter from the Consulate

05/18/2007 E-mail from IV Frankfurt, our interview was scheduled for May 29th

05/19/2007 Packet 4 in the mail: ja ja ja interview letter

05/29/2007 Interview at 7.30 a.m. APPROVED Thank you, God!

06/01/2007 Visa arrived !

06/03/2007 Mayday on the plane POE Cincinnati

Living in Maryland

06/21/2007 Welcome Notice from USCIS

06/29/2007 Applied for SSN at the local Office

07/07/2007 Green Card arrived

07/09/2007 Another 2 Welcome Letters from USCIS...God, they really love me! :D

07/20/2007 Social Security Card arrived

Living@working in Maryland :)

01/18/2009 PCS-ing to Stuttgart Germany

Feb 2009 Received letter from VSC to start removing conditions.

Getting ready the packet for Removing Conditions I-751

03/12/2009 Mailed the I-751 packet to Vermont Service Center

Share this post

Link to post
Share on other sites
Filed: Citizen (apr) Country: Brazil

sorry to hear that your grandmother has passed on, god bless her soul.

you need to follow this incident up with a strongly worded letter to the better business bureau.

* ~ * Charles * ~ *

I carry a gun because a cop is too heavy.



Share this post

Link to post
Share on other sites
Filed: K-3 Visa Country: Belize

I'm so so sorry that you had to go through this. I hope it won't take long to get your cc situation fixed so you don't have that stress on your mind as well. What a horrible company!!! Hopefully you will never have to experience anything like this again.

Please accept my prayers for you and your family for the loss of your grandmother. That has to be very hard. I wish you the best. (L)

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
  • Create New...