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Im stuck !! I need help please

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Hi everyone,

I have sent my aos and civil docs to nvc by email july 10 and sent my ds260 on july 13. However, I sent a transfer request "changed embassy" on the july 13 too and i received an approval of mu request. Now every time i call them to ask about my docs if their done reviewing it they say no their still working on my file. Their renewing my folder because of the consulates changed ??? I have to wait. Im off the 30 days now and i still have this answer from them i dont even understand what do they mean . Anybody here have experienced this??? This stressing me off!! Plus when their done putting everything on computer like they told me when i call are they going to send everything to the embassy or if im missing something im going to have a checklist??

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