NVC said the system's currently not working

[Flora Lau Mendez 5]

We paid AOS fee and submitted AOS packet long time ago.

Have been checking https://ceac.state.gov/IV/Login.aspx
and still no signs of IV invoice bill being issued,
so we are basically stuck.

My husband just called the NVC (again) today,
and finally the lady admitted that there are some technical problems with the online system
and that NO ONE knows when it will be fixed.

Now we have to mail the cashier check by post,
(which could have been done ages ago if we had known)
and she said it would take up to 15 days to have it registered,
AND that you could NOT even know if it's registered online,
so you would have to CALL NVC everyday just to check
(and it may take up to an hour to reach a human being each time)

Now I wonder if there's anybody here is actually on the same boat/ has gone through this?
Much appreciated if anyone can share the experiences and/or provide some advice here

[Morganalmonshid94 84]

Countless people are posting and going through it so yes, they will have to fix it soon because some of us like my husbands case is electronic processing so I don't have the option to mail the check in . I've waited over a month already for it .

[TBoneTX 43,058]

*** Thread moved from CR-1 Process forum to the NVC forum. ***

[Fr3edom21 10]

Same here. I received the IV invoice via email last week on 5/6/2015 and as of today I can't pay it.

PLEASE TAKE OUR MONEY!

What a fiasco.

Fre3edom21.

[DeW_DrOpS 21]

I dont think mailing IV fees by cheque or money order will work....coz they say after arriving at NVC it takes 3 weeks for the fees to get updated in their system....

Better to wait until they have their system fixed..I think they will end this soon .. Yesterday they told em too that they have some system problem and by wednesday it should get fixed.....better to wait 7-10 days and get job done online rather than waiting for 30 days by sending the cashier's cheque....

[beautifulbeach 0]

I still cannot pay IV fee too. I received IV Invoice on May 6 too. I wonder when this system problem happened.

[DeW_DrOpS 21]

I still cannot pay IV fee too. I received IV Invoice on May 6 too. I wonder when this system problem happened.

Same here.....cant pay either...

Called NVC and they told that by friday i should be able to pay....If not i should give them a call

There is a problem with their system....Yesterday i called and was told by Wednesday i should be able to pay....

Now only option is trying everyday ....

[beautifulbeach 0]

Same here.....cant pay either...

Called NVC and they told that by friday i should be able to pay....If not i should give them a call

There is a problem with their system....Yesterday i called and was told by Wednesday i should be able to pay....

Now only option is trying everyday ....

Are they trying to fix it? They should fix the system as soon as possible. A lot of people are waiting.

[Flora Lau Mendez 5]

Thank you everyone for your comments the cashier cheque has been mailed already. That's the only thing we could do...

[BVP 0]

Same like you,we are waiting for IV Fees Payment through online.

I think,so many people have stucked here.

We paid AOS fee and submitted AOS packet long time ago.

Have been checking https://ceac.state.gov/IV/Login.aspx
and still no signs of IV invoice bill being issued,
so we are basically stuck.

My husband just called the NVC (again) today,
and finally the lady admitted that there are some technical problems with the online system
and that NO ONE knows when it will be fixed.

Now we have to mail the cashier check by post,
(which could have been done ages ago if we had known)
and she said it would take up to 15 days to have it registered,
AND that you could NOT even know if it's registered online,
so you would have to CALL NVC everyday just to check
(and it may take up to an hour to reach a human being each time)

Now I wonder if there's anybody here is actually on the same boat/ has gone through this?
Much appreciated if anyone can share the experiences and/or provide some advice here

[jysjin 0]

AOS fee continues to be paid online. But IV fee cannot be paid. When you click "pay now", it only shows "0" and no box under "select".

I received the invoice of IV fee last Wednesday and was not able to pay it. I called NVC last night and was told that there was technical issues with their system. I was told to check it back this Friday, if still not working, call back next week.

What we, hopeless people, can do is to wait, wait, and wait.

[beautifulbeach 0]

I hope NVC will fix it by friday.... When I tried to log in, I saw error notice written by red since this morning.

[jysjin 0]

I think we need to continue to call NVC although their web posted "system malfunction". We're the one negatively affected by their fault but they are not in hurry and don't care how soon to fix it.

[Flora Lau Mendez 5]

True, they don't care AT ALL. And yes, if you have the time and patience to call them, you should.
And please do keep us posted if they tell you when they will have it fixed

[1stLoveRedo 111]

Was anyone able to get through to NVC?

Any news on the website malfunctioning?