Sad

[Boss78 1]

Good morning everyone.

After a 50 days waiting period, i git a checklist regarding a police certificate that i already sent. So sad that i had to go through this just for the fact someone is incompetent and doesn't know what how to truly do his/her job. What do i do? I asked for supervisor review and it has been 2 weeks with no result

[Marco&Bettina 502]

Compliance is the only way.

[Boss78 1]

True. But it's not like it was my own mistake though. I had submitted everything they asked for.

[PriyaB 13]

I am on hold with the NVC.

They have been asking for the same document in the past three checklists we sent them. We sent it each time.

I am ready to pull out my hair.

If they say just resend it again, I might just rescan the whole thing just to make sure it is okay.

so utterly fustrated.

[ChristinaG 91]

I had that with my prior marriage termination documents..... front-line rep said they didn't have it, even though I know I sent it with all the attachments via email. It had my case number on every single thing submitted.... so I asked to speak to a supervisor... first time the call dropped (darn cell phones!) and on Wednesday I spoke to a supervisor who was awesomely helpful..... she started off saying the one I sent was not the right one. I was very patient and polite, and asked her to help me understand what they required. After some back and forth, we determined it was the correct form, but there was an issue with the official looking seal on the document. She escalated it further and in less than 48 hours I got my CC (this morning!)

Don't loose hope!!

Keep in mind the person you speak to (front-line rep) may not have all the details available. Be super polite and patient and work WITH the rep.....

For what it's worth.... I work in a call center too. When the client I am speaking with gets whiny and demanding, I will do my job but I am not going to go the extra mile for them.... whereas I get a client who is polite, not yelling, expresses their frustration in a mature manner, well I will move mountains to help them resolve their issue!! Please keep that in mind

Best wishes!!

[Boss78 1]

Thanks! Well i always try to be polite when i call, eventhough i feel like i want to scream. I just mailed then the exact document i mailed the first place. We'll see how it goes. Another 45 days waiting period even though i've already waited 50 days. Then it will be another 30 days to get interview date. I'll be fulltime in nursing school this summer and my girlfriend will start school again this fall. So we both will be busy, and we have 3 months baby , that's why i'm bringing my mom over to watch him. If wen't get her to be here by august, we don't know what to do. We don't have mobey for daycare, that's the problem

[jontytyt 6]

Similar situation for me. I got a checklist for a police certificate which I had sent in. I called NVC and the rep requested a supervisor review for me. I also spoke with a supervisor... she said they can't say why the document is being checklisted without having a look at my file, which she can't do over the phone... she told me to be patient and wait for the supervisor review to be completed. ChristinaG, I don't understand how the supervisor helped you over the phone to determine what was wrong with your document.

Anyway, I waited patiently for 30 days and called NVC back to find out the status of my supervisor review. The rep told me that for some reason, my request was never looked into. She guessed that the first rep didn't make the request properly. So they made a new request for me, and now I have to wait all over again!

Edited May 10, 2015 by jontytyt

[Boss78 1]

Sad! That's what i was saying. Many of those people din't know what they are doing. I even wonder what kind of training they got. Well i'll be waiting patiently for 30 days. I sent a new police certificate friday. Hopefully by the time the supervisor decides to look into it, the new one i'll be in file and i can't get a case sooner than the 45 days they said. Good luck to everyone. Honestly i can't wait to get out of this stupid process