Have you mailed your congressman? (Green card not received, it's not my fault)-

[Geosage 0]

Hello,

I am here to inquire about those of you who have written letters to local congressman so I better know how to write my letter.

Loooong story short. I started the process of renewing my green card last year, the original card was 'apparently' mailed out and delivered in September. Obviously I never recieved it or I wouldn't be here. After never recieving the card in September, I was instructed by a call to the USCIS to refile an I-90 without paying the fee. Months passed and I would call weekly to ask about the status and was always informed they were backed up etc. etc. until 2 weeks ago I recieved a letter in the mail stating my application was terminated and I would have to submit another one with the fees (even though they told me not to the time before). I have in the past 2 weeks gone back and forth with visits to the USCIS office and my local USPS office to no avail. I have been constantly lied to by both entities about the process I should be taking, have been rudely treated by both departments (and especially the security at the USCIS office (San Bernardino, CA)), and am being extorted out of my money to recieve a product that I already payed for and never recieved. I have done nothing wrong, I am tired of being lied to and bullied.

I have done some searching and seen that people as well as lawyers recommend I contact my local congressman and ask for assistance on the issue. I have been lied to, given the run around, and am being forced to double pay for a product I never recieved and intend to ask my congressman for help on the issue. I plan on writing my local congressman Pete Aguilar (D) CA, and my two senators (CA), as well as maybe a letter to the Canadian consulate (they've always been helpful with passports etc.).

Is it best to leave a phone message to their 'contact' number? Write an email, send a letter? All 3? Will my representatives be just as bad as the USCIS and USPS (I couldn't imagine...).

For those who have done something like this before, would you be willing to provide your letters so I can see how you've written them? It would be much appreciated.

Thank you for your time.

- Shawn

[NancyNguyen 1,657]

If it shows "Delivered", sorry you will have to pay. You claimed "no receive" but it shows "delivered" then they will trust post office and you will have to pay. Congressman won't be helpful much because it is a policy. It sounds unfair but no one has had fee waived when tracking number shows "delivered."

[Geosage 0]

I did nothing wrong.

The USCIS office this morning said I should report a robbery to the police. The only likely suspect/s involved is the workers of the USPS.

[Boiler 43,433]

If it shows "Delivered", sorry you will have to pay. You claimed "no receive" but it shows "delivered" then they will trust post office and you will have to pay. Congressman won't be helpful much because it is a policy. It sounds unfair but no one has had fee waived when tracking number shows "delivered."

That is the way I have also seen it.

[Ketsuban 1,034]

If it shows "Delivered", sorry you will have to pay. You claimed "no receive" but it shows "delivered" then they will trust post office and you will have to pay. Congressman won't be helpful much because it is a policy. It sounds unfair but no one has had fee waived when tracking number shows "delivered."

Usually when purchasing something and it doesn't arrive, the onus is entirely on the seller to replace. It's strange how USCIS are exempt from this, given the high cost and necessity of this document. When the embassy mails out your visa, you need to prove your ID and sign for it. When USCIS sends out the Green Card, they don't even use signature requirement. They just chuck it out and hope for the best. That is shoddy practice and entirely their fault for blindly trusting USPS who have no problem with losing things like Green Cards or tax returns (the latter of ours vanished into thin air, so I guess someone out there has all our financial details now).

OP, YMMV but some senators and representatives can get the ball rolling for you. Some of them won't even acknowledge your message, but keep trying.

[Geosage 0]

Th USCIS office chose the form of shipping, I had no say in it. That puts the fault on them because the shipping failed to deliver the document.

[NancyNguyen 1,657]

Usually when purchasing something and it doesn't arrive, the onus is entirely on the seller to replace. It's strange how USCIS are exempt from this, given the high cost and necessity of this document. When the embassy mails out your visa, you need to prove your ID and sign for it. When USCIS sends out the Green Card, they don't even use signature requirement. They just chuck it out and hope for the best. That is shoddy practice and entirely their fault for blindly trusting USPS who have no problem with losing things like Green Cards or tax returns (the latter of ours vanished into thin air, so I guess someone out there has all our financial details now).

OP, YMMV but some senators and representatives can get the ball rolling for you. Some of them won't even acknowledge your message, but keep trying.

Yes, I believe there are 2 important federal departments involved so they can't blame either of them.

[Rob L 3,811]

Hello,

I am here to inquire about those of you who have written letters to local congressman so I better know how to write my letter.

Loooong story short. I started the process of renewing my green card last year, the original card was 'apparently' mailed out and delivered in September. Obviously I never recieved it or I wouldn't be here. After never recieving the card in September, I was instructed by a call to the USCIS to refile an I-90 without paying the fee. Months passed and I would call weekly to ask about the status and was always informed they were backed up etc. etc. until 2 weeks ago I recieved a letter in the mail stating my application was terminated and I would have to submit another one with the fees (even though they told me not to the time before). I have in the past 2 weeks gone back and forth with visits to the USCIS office and my local USPS office to no avail. I have been constantly lied to by both entities about the process I should be taking, have been rudely treated by both departments (and especially the security at the USCIS office (San Bernardino, CA)), and am being extorted out of my money to recieve a product that I already payed for and never recieved. I have done nothing wrong, I am tired of being lied to and bullied.

I have done some searching and seen that people as well as lawyers recommend I contact my local congressman and ask for assistance on the issue. I have been lied to, given the run around, and am being forced to double pay for a product I never recieved and intend to ask my congressman for help on the issue. I plan on writing my local congressman Pete Aguilar (D) CA, and my two senators (CA), as well as maybe a letter to the Canadian consulate (they've always been helpful with passports etc.).

Is it best to leave a phone message to their 'contact' number? Write an email, send a letter? All 3? Will my representatives be just as bad as the USCIS and USPS (I couldn't imagine...).

For those who have done something like this before, would you be willing to provide your letters so I can see how you've written them? It would be much appreciated.

Thank you for your time.

- Shawn

I don't know about your chances of success but I would say that it is the job of your representative to assist with these types of issues. There is an Email form on each senators / reps site that allows intake of the issue and asks you to Fax in a privacy waiver. I would say that a Senator in general has more pull than a congressman. What do you have to loose?

[UnaMexicana 153]

Nobody has addressed the question on "how" to write the letter.. If someone has could you please advise? Others would find it helpful! (me included) ;D

[NikLR 13,220]

Generally on a senator's or congressman's website there is a way to email them and ask for assistance. There is no special letter format.

[gaia12 9]

Hello,

I am here to inquire about those of you who have written letters to local congressman so I better know how to write my letter.

Loooong story short. I started the process of renewing my green card last year, the original card was 'apparently' mailed out and delivered in September. Obviously I never recieved it or I wouldn't be here. After never recieving the card in September, I was instructed by a call to the USCIS to refile an I-90 without paying the fee. Months passed and I would call weekly to ask about the status and was always informed they were backed up etc. etc. until 2 weeks ago I recieved a letter in the mail stating my application was terminated and I would have to submit another one with the fees (even though they told me not to the time before). I have in the past 2 weeks gone back and forth with visits to the USCIS office and my local USPS office to no avail. I have been constantly lied to by both entities about the process I should be taking, have been rudely treated by both departments (and especially the security at the USCIS office (San Bernardino, CA)), and am being extorted out of my money to recieve a product that I already payed for and never recieved. I have done nothing wrong, I am tired of being lied to and bullied.

I have done some searching and seen that people as well as lawyers recommend I contact my local congressman and ask for assistance on the issue. I have been lied to, given the run around, and am being forced to double pay for a product I never recieved and intend to ask my congressman for help on the issue. I plan on writing my local congressman Pete Aguilar (D) CA, and my two senators (CA), as well as maybe a letter to the Canadian consulate (they've always been helpful with passports etc.).

Is it best to leave a phone message to their 'contact' number? Write an email, send a letter? All 3? Will my representatives be just as bad as the USCIS and USPS (I couldn't imagine...).

For those who have done something like this before, would you be willing to provide your letters so I can see how you've written them? It would be much appreciated.

Thank you for your time.

- Shawn

I hear you, Shawn, because I am in the same boat. Didn't receive the card but the status was "Delivered". After multiple trips to the USPS who had no clue where my "priority mail" was, I got a letter from the postmaster stating that it was most probably returned to USCIS because I had mail forwarding in place but it wasn't scanned as "returned to sender". Once I told the USCIS rep on the phone that I had such a letter, he opened a case for me to re-deliver the card. Waited 30 days only to get a letter saying please file I-90 since your card seems to be lost in mail.

Long story short, it seems like as long as USPS status shows "Delivered", there's no way out apart from filing for I-90 with the fees, as others have pointed out here. Frustrating but I feel everything else is not helping and instead just causing more delay to me receiving the card. I am tempted to contact the congressman as well but am not very hopeful. Did you write to your local congressman?