They seem to have lost the visa-- what should I do?

[dawning 212]

So I have been worried about the late delivery of my husband's visa for some time now. The embassy IV unit gives very little information in their e-mails, but have referred me to the courier (grupo Zoom) and the ustraveldocs.com support(I e-mailed them, and they wrote back to say that they had created an account with my e-mail address, as I had used my husband's address when I made his account... not helpful at all, and from a no-reply address).

Meanwhile, CEAC has been saying "issued" since November 14th, the day after the interview. ustraveldocs.com says that the embassy still has his passport. But obviously something doesn't add up, and so I have been trying to figure out who could help me. Last week I called the NVC, and talked to someone who seemed to be looking at the same information that I was, who encouraged me to wait.

So yesterday and today I have been calling the embassy in Caracas and asking for help. They haven't been very helpful, as it seems like the official answer is that there is no way to talk to the visa department, that all correspondence must be through e-mail. But finally they transferred me to someone in the American Citizen Services department, who listened and said that they would contact the visa department and try to find out more, and get back to me. A few hours later, I had an e-mail saying that they had given the visa to the courier back on November 17th, the day before I created the profile on ustraveldocs.com, and that they can't help me anymore. I am very frustrated that it took so long, and so much effort on my part for them to share that information, but I also have no idea what to do now.

Does anyone have any advice?

Also, I wrote a review about my husband's interview experience, which was fairly positive, but my view of the embassy has changed a lot since then, as I have been trying to deal with this. Is there a place to submit a review on this topic?

[Mayra22 1]

Hi, I'm going through the same problem. How were you able to resolve this? Please help. Thank u!

[TBoneTX 45,536]

The OP hasn't logged on to VJ in 5 months, so a reply seems unlikely.