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They seem to have lost the visa-- what should I do?

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So I have been worried about the late delivery of my husband's visa for some time now. The embassy IV unit gives very little information in their e-mails, but have referred me to the courier (grupo Zoom) and the ustraveldocs.com support(I e-mailed them, and they wrote back to say that they had created an account with my e-mail address, as I had used my husband's address when I made his account... not helpful at all, and from a no-reply address).

Meanwhile, CEAC has been saying "issued" since November 14th, the day after the interview. ustraveldocs.com says that the embassy still has his passport. But obviously something doesn't add up, and so I have been trying to figure out who could help me. Last week I called the NVC, and talked to someone who seemed to be looking at the same information that I was, who encouraged me to wait.

So yesterday and today I have been calling the embassy in Caracas and asking for help. They haven't been very helpful, as it seems like the official answer is that there is no way to talk to the visa department, that all correspondence must be through e-mail. But finally they transferred me to someone in the American Citizen Services department, who listened and said that they would contact the visa department and try to find out more, and get back to me. A few hours later, I had an e-mail saying that they had given the visa to the courier back on November 17th, the day before I created the profile on ustraveldocs.com, and that they can't help me anymore. I am very frustrated that it took so long, and so much effort on my part for them to share that information, but I also have no idea what to do now.

Does anyone have any advice?

Also, I wrote a review about my husband's interview experience, which was fairly positive, but my view of the embassy has changed a lot since then, as I have been trying to deal with this. Is there a place to submit a review on this topic?

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Filed: Citizen (apr) Country: Ecuador

The OP hasn't logged on to VJ in 5 months, so a reply seems unlikely.

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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