VSC Newsletter

[LadySarabi 0]

Customer Service Reminders

Expedites - The process below pertains to a request to expedite a petition/application that is Outside the Normal Processing

Time. Below is some standard language that you may see in this circumstance.

Processing times for specific applications and petitions at the Vermont Service Center (VSC) are provided on the www.uscis.gov website. Based on fluctuations and variables that impact the processing times and for the purpose of interim or final adjudicative processing, the VSC allows 30 days beyond the posted date before the case is considered "Outside of Normal Processing Time" (ONPT). That additional 30 days allows for adjudicative review. If the application or petition is still pending after 30 days, and we receive your formal request for expeditious processing, your case will be forwarded to the applicable adjudicative unit for expeditious handling.

This process is used specifically on cases that are ONPT. For cases that meet other expedite criteria your complete package would be reviewed upon receipt of the expedite.

NCSC – When using the NCSC follow up account for Form I-129 O & P petitions it would be very helpful if you would put the case type and classification in the subject line. That would allow for us to easily identify them as a priority.

Please note that the VSC has recently added the following automatic reply to the NCSC email box. The purpose of this ac- count is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375- 5283) with an inquiry but feel their inquiry was not adequately addressed within 15 days or who feel that the response re- ceived from the National Customer Service Center (NCSC) was not sufficient.

Please do not reply to this e-mail. This is an automated e-mail message to inform you that your inquiry has been received by the Vermont Service Center National Customer Service Center (NCSC) Follow Up Team. This auto reply message will serve as a record of our receiving your inquiry. Your inquiry will be answered in the order in which it was received.

Request for Evidence – The Vermont Service Center is reminding applicants and petitioners that it is absolutely imperative that when responding to a request for evidence (RFE) that you put a copy of the RFE that was issued on top of the information re- quested. Without that copy it is much harder to identify the document as the response. Responses which do not include the RFE coversheet could delay any subsequent review of the filing. In addition, any delay in getting information to the file could mean that a final decision or a no response denial may be issued in error.



G-28 not getting recognized?

It could be because a G-28 was sent in with a response to a Request for Evidence, Notice of Intent to Deny or Notice of Intent to Revoke, which does not allow for the immediate updating of the elec- tronic record. All new or updated G-28s should be sent to PO Box 600 for faster processing.

http://www.aila.org/content/default.aspx?docid=38657

[Ryan H 3,790]

Moved from IR-1/CR-1 Process & Procedures to USCIS Service Centers forum.