New to the forum

[Cambridge2011 3]

Hello

I am new to the forum. We filed July 2011 and have heard nothing even though we have called. We are in the csc. Any thoughts? ( I 130 husband is a USC )

Edited April 3, 2012 by Cambridge2011

[Mark&Fatima 14]

Hello

I am new to the forum. We filed July 2011 and have heard nothing even though we have called. We are in the csc. Any thoughts?

Have you spoken to a Tier 2 person at USCIS and asked for a Service Request yet? They should have either given you an RFE or at least given you a reason why it's taken so long. You're at 9 months...keep calling! Some might suggest getting in touch with your congressman.

[Cambridge2011 3]

Have you spoken to a Tier 2 person at USCIS and asked for a Service Request yet? They should have either given you an RFE or at least given you a reason why it's taken so long. You're at 9 months...keep calling! Some might suggest getting in touch with your congressman.

Yes, we did and got a general reply. Nothing since we plan to call again this week.....thank you for replying

[Inky 1,110]

Start making some really good emails and send them out.

California Service Center:

csc-ncsc-followup@dhs.gov

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=ddce0b89284a3210VgnVCM100000b92ca60aRCRD&vgnextchannel=ddce0b89284a3210VgnVCM100000b92ca60aRCRD

[bigdog 376]

We used the USCIS Ombudsman Liaison, with great success, go for it.

[dwheels76 5,459]

Yes, we did and got a general reply. Nothing since we plan to call again this week.....thank you for replying

Seems with requesting Tier 2 you have to be precise with your wording. Here's what you need to do tomorrow. You need to ask specific questions to a tier 2 immigration officer not the front who know nothing. They are contract customer service people who answer the phones and read from a script.

You need to say:

1. I am out of normal processing times what is my status currently ?

2. Is my case in administrative processing for name and background checks ?

3. Is there anything else the AO ( Adjudicating Officer ) need from us at this stage ?

Being specific in questions and exact feedback word for word is needed to make further analysis here. Something in your case alerted them and she needs to find out what. Good luck.

Edited April 3, 2012 by dwheels76

[Ryan H 3,790]

Moved from Process & Procedures to Progress Reports.

[Cambridge2011 3]

Thank you everyone will let you know what happens

[Cambridge2011 3]

Ok called , was not put threw to a Tier 2 person. Told to follow up on my original. Service request sent in January. Now another 21day wait'

[Jamie and Sveta 18]

Welcome to the forum and good luck!!!!!!

[Cambridge2011 3]

Welcome!!!

[jaycali 415]

Ok called , was not put threw to a Tier 2 person. Told to follow up on my original. Service request sent in January. Now another 21day wait'

Your NOA2 should come soon. Keep calling. 9 months is way beyond their normal time frame. What country are you from? The only reason I could come up with for them to take that long is if your name somehow matched a name on a wanted/red flag list, and they need to so some sort of extra checks. Even then it shouldn't take that long.

[Cambridge2011 3]

I am from the uk. Well see what happens