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Hi guys,

Today we received an email from USCIS saying" On August 8, 2011, the post office returned the notice we last sent you on this case I765 APPLICATION FOR EMPLOYMENT AUTHORIZATION as undeliverable. This may have serious effects on processing this case. Please call 1-800-375-5283 to update your mailing address for this notice to be re-sent"

First I'm confused why it wasn't delivered since we haven't changed our address and we got the NOA 1 for I 765 on the same address. Ok so we called the number above and the customer service rep was kind and she said that the letter might be the biometrics appointment but she didn't know for sure and said she will send a request so they will re-mail the letter. She also said that it might take up to 30 days for the letter to come through in which case if it's the biometrics appointment we might miss the date...

I'm wondering what can we do? Can we somehow find out the date of our biometrics appointment without the letter? I mean it wasn't our fault that the mail was not delivered...

Any suggestions?

Thanks a lot!

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Contact the post office and talk to your mail carrier. Sometimes they won't deliver if your name is not on the mailbox. Is it on the mailbox?

AOS for my husband
8/17/10: INTERVIEW DAY (day 123) APPROVED!!

5/23/12: Sent out package
2/06/13: APPROVED!

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We did and they don't really know and my name is on the mail box..So now what? IS there a way that I can find out what was the letter about or to call somewhere to ask when do I have a biometrics appointment?

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Adjustment of Status from F-1 to Legal Permanent Resident

02/11/2011 Married at Manhattan City Hall

03/03/2011 - Day 0 - AOS -package mailed to Chicago Lockbox

03/04/2011 - Day 1 - AOS -package signed for at USCIS

03/09/2011 - Day 6 - E-mail notification received for all petitions

03/10/2011 - Day 7 - Checks cashed

03/11/2011 - Day 8 - NOA 1 received for all 4 forms

03/21/2011 - Day 18 - Biometrics letter received, biometrics scheduled for 04/14/2011

03/31/2011 - Day 28 - Successful walk-in biometrics done

05/12/2011 - Day 70 - EAD Arrived, issued on 05/02

06/14/2011 - Day 103 - E-mail notice: Interview letter mailed, interview scheduled for July 20th

07/20/2011 - Day 139 - Interview at Federal Plaza USCIS location

07/22/2011 - Day 141 - E-mail approval notice received (Card production)

07/27/2011 - Day 146 - 2nd Card Production Email received

07/28/2011 - Day 147 - Post-Decision Activity Email from USCIS

08/04/2011 - Day 154 - Husband returns home from abroad; Welcome Letter and GC have arrived in the mail

("Resident since" date on the GC is 07/20/2011

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Schedule an infopass. Unfortunately, this happens sometimes. I searched the board when this happened with my husband's AP (even though address hadn't changed, everything else was delivered, etc.) and apparently there is no rhyme or reason to why things aren't delivered sometimes.


I am the USC, husband is adjusting from B2.


08.06.2010 - Sent off I-485
08.25.2010 - NOA hard copies received (x4), case status available online: 765, 131, 130.
10.15.2010 - RFE received: need 2 additional photos for AP.
10.18.2010 - RFE response sent certified mail
10.21.2010 - Service request placed for biometrics
10.25.2010 - RFE received per USCIS
10.26.2010 - Text/email received - AP approved!
10.28.2010 - Biometrics appointment received, dated 10/22 - set for 11/19 @ 3:00 PM
11.01.2010 - Successful biometrics walk-in @ 9:45 AM; EAD card sent for production text/email @ 2:47 PM! I-485 case status now available online.
11.04.2010 - Text/Email (2nd) - EAD card sent for production
11.08.2010 - Text/Email (3rd) - EAD approved
11.10.2010 - EAD received
12.11.2010 - Interview letter received - 01.13.11
01.13.2011 - Interview - no decision on the spot
01.24.2011 - Approved! Card production ordered!


11.02.2012 - Mailed I-751 packet to VSC
11.08.2012 - Checks cashed
11.10.2012 - NOA1 received, dated 11.06.2012
11.17.2012 - Biometrics letter received for 12.05.2012
11.23.2012 - Successful early biometrics walk-in

05.03.2013 - Approved! Card production ordered!


Filing in November 2013

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call uscis 1800 number and they will resend it to you. make sure they give u a ref. number. i had similar problem but my was not delivered because my name was not stick inside the mail box so the post returned it as undeliverable. i wrote my name a stick it inside my mail box then called uscis and the resend the biometric notice. it took about 2weeks to get to me. when u call them make sure thay give u a ref. number of the resent document because the first person i called did not do anything but told me she did. when i called back couple of days later i was told that that it will be resent now and he give me a ref number to prove that he really made the request

Entered usa with B2 VISA: 05.23.2010
met my wife: 06.02.2010
Got married : 10.28.2010
sent AOS: 03.11.2011
receieved by USCIS: 03.15.2011
NOA received : 03.26.2011
Case touched : 03.14.2011
Online update: inital review, the notice of action we sent to u was returend as undeliverable by us post authority. call uscis for rectification as this will affect the processing of your case.
called uscis: asking them to resend the notice of action and that i never change address.
Biomeric letter received: 05.02.2011 { for 05.17.2011}
walk in biomeric: 05.04.2011
another biometric letter received: 05.11.2011
went back for biometric centre: 05.12.2011 { was told that my last biometrics was good}
email and text massage recived: 05.14.2010{we have approved your EAC}
EAC received in the mail: 05.14.2011
applied for SSN. : 05.16.2011
Received SSN in mail: 05.21.2011
Tesxt massage: your case have been updated, status change to testing and interview. 07.26.2011
interview: 07/26/2011 APPROVED
update: Green card production 07/26/2011
GOD IS GOOD!!!!!!!!!!!!!!


Mail out I-751 to Vermont office : May 14th 2013.

Received by USCIS : May 17th 2013.

Received NOA Dated 5/20/13 on : may 28th 2013

Biometric notice received on June 1st 2013 dated 06/26/13

Walk in Biometric : June 5th 2013

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Thanks a lot for your help guys. I ended up calling the 1 800 number and the customer service reps were nice, they transferred me to a tier 2 operator and they told me that my appointment is for this coming Monday and I should call them tomorrow so they can fax me a copy of the biometrics appointment letter which works out pretty great actually..

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This happened to us with the EAD application notice. Fortunately the BIO appointment letter was received without any problem. I called the USCIS 1800 number and with the wife present so she could authorize me to talk to them, I found out it was an I-797 for the EAD and they would mail me another copy. I then went to the postoffice and asked ####### is going on. Is her name on the mailbox? Somethings carriers return mail if they do not recognize the name. So I put a note in the mail box to deliver all mail addressed to my wife. Have not had a probelm since. I think it was the substitute carrier, but make certain the postoffice and carrier knows who lives at that address so the rest of the USCIS documents get delivered.

Good luck,


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