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Is it okay to call them

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We already have our check cashed, but when we got our NOA 1, the EAC number is incorrect, we already called the USCIS regarding this matter and they said they are sending out the correct number but we still did not receive anything and they also said the NOA 2 is on the way but as usual nothing yet is in our hands. Does this affect the processing times? And can I call them on the phone here in the Phils, my husband is so busy at work and whenever he tries to call them at the office, his officemate would interrupt him while on the phone, Is that ok if Ill be the one to call them? And can you please help me with another telephone number I only have the toll free number

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