XOOM.COM

[shanleybelle07 0]

Happy Memorial Day America!!!

hi Folks...am back! i will just want to share what i have experience lately with XOOM.COM...i sent money last week and when the reciever went there to pick up after 48 hours,the teller in Cebuana Lhuillier said that its on hold and need my permission b4 they can release the money...i was confused that time and i was thinking maybe it was not yet updated from my bank account and so my reciever went back again today,Monday.but then...they teller said that it was already bill out..so he asked when and then they give him the date and time but then it was the same date and time that he was there and told him that the money was on hold...so i called the customer service today and asked whats going on,they promise me to trace it and i will call them again later...i am freaking mad with this service right now...i am using xoom for couple times already and now i encountered this stupid thing...for sure i am not going to use this service again...never.

now i am hanging on here waiting for their answer...

is there anyone here who encountered the same thing like mine?

[macutelit 0]

Sorry to hear that. I never encounter any problem using xoom for the whole eight months I guess.

[AllRightsReserved 0]

Hello, I am not sure if this situation is the same with yours. My mom who's in Michigan always uses Xoom to send money, just 2 weeks ago she got an email saying her Bank account has been closed and that she needs to give her account name and password in xoom. My mom verified from the bank and nothing was true about it. She also called xoom and discovered that someone tried to send $200 from her account but the scammer didn't knew my mom's password. My mom asked xoom if this is the first incident that happened they said yes, but probably they just don't want to keep off xoom customers. By the way, the scammer was sending money to Morocco.

So if any of you receive an email similar to this, please don't give any information and instead verify it to your bank.

Thanks.

[Jimmy and Angela 0]

i had a problem using xoom with paypal last week and they sent me a voucher for 3 free transactions

[yogib37 3]

Happy Memorial Day America!!!

hi Folks...am back! i will just want to share what i have experience lately with XOOM.COM...i sent money last week and when the reciever went there to pick up after 48 hours,the teller in Cebuana Lhuillier said that its on hold and need my permission b4 they can release the money...i was confused that time and i was thinking maybe it was not yet updated from my bank account and so my reciever went back again today,Monday.but then...they teller said that it was already bill out..so he asked when and then they give him the date and time but then it was the same date and time that he was there and told him that the money was on hold...so i called the customer service today and asked whats going on,they promise me to trace it and i will call them again later...i am freaking mad with this service right now...i am using xoom for couple times already and now i encountered this stupid thing...for sure i am not going to use this service again...never.

now i am hanging on here waiting for their answer...

is there anyone here who encountered the same thing like mine?

yes

I just experiance the same thing as you did but my wife was the one sending it. almost word for word that what happen. She called them and they told her it is on hold because of the federal reserves approval to process it and it will be done by last friday, and it was not. She talked to the teller in the Philippines and they said the money was there but she needs a referance code to release it. She was so mad at them, my wife does not get mad easy but this time she was very upset. cause she needed to get the money there.

Cheers

Yogi

[gabrielle08 0]

Happy Memorial Day America!!!

hi Folks...am back! i will just want to share what i have experience lately with XOOM.COM...i sent money last week and when the reciever went there to pick up after 48 hours,the teller in Cebuana Lhuillier said that its on hold and need my permission b4 they can release the money...i was confused that time and i was thinking maybe it was not yet updated from my bank account and so my reciever went back again today,Monday.but then...they teller said that it was already bill out..so he asked when and then they give him the date and time but then it was the same date and time that he was there and told him that the money was on hold...so i called the customer service today and asked whats going on,they promise me to trace it and i will call them again later...i am freaking mad with this service right now...i am using xoom for couple times already and now i encountered this stupid thing...for sure i am not going to use this service again...never.

now i am hanging on here waiting for their answer...

is there anyone here who encountered the same thing like mine?

Hi,

Ive been using xoom for 1 year but i did'nt encountered any problem about that..tell them to get it to the Banco De Oro and its more secured or PCI Bank...the process is only 2 to 4 hours ..just bring only two valid id's and tracking number ( sometimes there is also a secret word)

[lirachadsbaby 0]

Never encountered any problems with xoom. Everytime I send, I opted to deposit it directly to my PCI bank account. No more questions asked from my mother or any hassles at all. She just have to withdraw using ATM.

A friend of mine had somehow the same problem with yours. When her mother tried to withdraw the said money from Cebuana Lhuiller, the teller said that she(mom) needs to leave her ID and come back the day after but when she came back, the teller said that the money has already been released. Shocking, eh?

[RICHIE07 0]

I used xoom to send money all the time. I always put secret word or password to get the money.

I hope I don't have to experience that kind of problem in the future.

[shanleybelle07 0]

i am still keep on calling the customer service right now but no luck, nobody answer..earlier they told me to call back at 5am,am still sleeping that time noh!

i dont have secret word on my transactions coz i dont want any problem when my reciever gets the money but i think the problem here is that,once the transactions been open up,it will says right away as TRANSACTION COMPLETED.thats what i think.they need to update their system for sure if they want us to stick with them.

anyways,i will keep on calling them...and see how fast they can solve our problems.

A friend of mine had somehow the same problem with yours. When her mother tried to withdraw the said money from Cebuana Lhuiller, the teller said that she(mom) needs to leave her ID and come back the day after but when she came back, the teller said that the money has already been released. Shocking, eh?

so what ur mom do to get her money lirachadsbaby?

[TexaswithLove 0]

We don't have a problem with xoom.We've been using them for almost 3-4 years now. Hopefully, we will not encounter this situation in the future. Anyways, everytime we sent xoom we usually put a password.And my Mom usually go to PCI Bank only if I sent the money during weekend when she go to Cebuana Lhullier.

[shanleybelle07 0]

XOOM makes me mad really..til now no update and ive been calling them again and again and still no good news...how long do i have to wait? my family there are starving already...huh!

[TexPamp 0]

I sent money to my sweeties bank account (BPI) last Thursday and I recieved a confirmation on Monday that transaction was complete. Well sweetie goes to check on the deposit and NO DEPOSIT. I have xoom looking into this now and I sent sweetie the tracking number so she can deal with the bank on her end. I wonder if these recent problems are related.

TexPamp

[RonnieKris 26]

HI,

I've only have had a delay problem, and that was when I added a new bank account. There was a 5 business delay before the money was released; the next time I sent money, it was available in about 2 hours.

The secret word is used if the recipient only has one form of ID. If there are two forms, no secret word is needed. The recipient should know the transaction number. I use Cebuana Lhuillier also.

I always make sure my fiance knows the exact amount to the penny, and the transaction number too.

[dannyannemj 0]

Happy Memorial Day America!!!

hi Folks...am back! i will just want to share what i have experience lately with XOOM.COM...i sent money last week and when the reciever went there to pick up after 48 hours,the teller in Cebuana Lhuillier said that its on hold and need my permission b4 they can release the money...i was confused that time and i was thinking maybe it was not yet updated from my bank account and so my reciever went back again today,Monday.but then...they teller said that it was already bill out..so he asked when and then they give him the date and time but then it was the same date and time that he was there and told him that the money was on hold...so i called the customer service today and asked whats going on,they promise me to trace it and i will call them again later...i am freaking mad with this service right now...i am using xoom for couple times already and now i encountered this stupid thing...for sure i am not going to use this service again...never.

now i am hanging on here waiting for their answer...

is there anyone here who encountered the same thing like mine?

hi were using xoom too here in davao and I get it from cebuanna so far did not encounter this kind of problem. theres only one time that they were unable to release the money and i need to call my fiancee in usa for verification something.... I asked why but the incharge cannot give out an answer. I called him (lol that was 3 am his time and bugging him hehehe sorry hon. well he understand) coz I was panicked already it may went somewhere. while honey was checking whats the problem. I went to banco de oro. right there and then they told me its offline thank god.. at least its only offline. uhmmm ure case may serve my lesson will i never go to cebuana or trust them with the money?

[RICHIE07 0]

Thankfully, when my mom or sister pick-up the money they don't have to verify the sender. But I keep telling them that if there's any problem they have to let me know as soon as possible. Sometimes I used Paypal but I feel safer to used my credit card to send the money. I don't dare to used my checking account even though the fees is cheaper.

My sister told me that cebuana is quicker than PCI Bank.(cebuana) I remember one time that my sister has to go back the next day because it's offline. I guess its more convenient to get the money in cebuana because its quicker.